February, 2010


3
Feb 10

Apple says the magic word

Today’s topic is marketing, not technology. But it’s still about iPad, so you may credit me with dragging this topic out for yet another day.

One of the neat things about Apple is that they put as much thought into their words as they do into their inventions. They come up with key words, normally clear and clever, and use them consistently in all communications. If you’re a marketing afficionado, it is a thing of beauty to see Steve’s topline message played back almost verbatim by the world press.

However, this isn’t to say Apple always gets it right. In fact the copywriter in me winced more than once on iPad launch day.

It started when Steve introduced iPad by using the word magic. It was a little too self-admiring, the kind of word that works better when someone else says it about you, instead of you saying it yourself. And it turned out that the magic was just beginning. The M-word was again invoked by Jony Ive on the iPad video. It now appears front and center on apple.com. It also leads off the official iPad press release. Clearly, magic is high up on the official list of iPad words.

Problem is, magic loses its magic when the magicness is unrelenting. Even more important, you can’t expect the magic word to work if what you’re about to share is anything less than 100% certifiably magic. I do believe iPad will change the world, but the technology and the content revealed on launch day just felt too familiar to many.

The iPad video didn’t help create much magic either. Unfortunately, these videos are starting to feel more like an item on a checklist than a creative element. In videos past, we’ve seen interesting celebrities reacting to the product, or some departure from the ordinary. Here, it seemed to be a bit of video-by-numbers, just the usual suspects cultishly gushing over iPad, calling it beautiful, amazing, breakthrough, phenomenal, etc.

Speaking of superlatives, Neil Curtis has put together a hilarious video that reduces the iPad launch event to its essence. If you haven’t seen it, you must click below. Watching this reminds me of a critique I received long ago for an ad I’d just written. Clearly pained, my boss said “I wish I had a nickel for every adjective you crammed in here.” (I’ve gotten better, I swear.) Methinks Apple could use a visit from the Adjective Police.

Bookmark and Share

2
Feb 10

Suing Apple for fun and profit

Fujitsu iPad: no multitouch — just multibutton

Take that, Apple. Turns out Fujitsu makes an iPad too. And by my count, it has 24 more buttons than yours. Okay, so their touchscreen is a tad smaller (3.5 inches), but they did start selling this little eyesore long before iPad was a twinkle in your eye (2002). Their lawyers are currently huddling to consider a lawsuit.

Meanwhile, they’re talking tough in China too.

Hey Apple! You stole our design!

Shenzhen Great Loong Brother Industrial Co., Ltd. believes iPad is way too similar to their magical P88 Tablet PC — which itself looks way too similar to Apple’s iPhone. “We don’t understand,” says company executive Huang Xiaofang, “why did they make the same thing as us?” Some mysteries may never be solved. Yet they’re considering a lawsuit as well.

But wait, there’s more.

Sorry, it's just so confusing

Lingerie maker Coconut Grove Pads owns the right to market iPad-brand padded bras — so they’re a bit shaken by Apple’s new baby too. And they may have a case. One can only imagine the loss of income these guys would suffer as confused bra shoppers accidentally purchase an Apple iPad instead.

How times have changed. In days of old (AAPL @ $14), there just wasn’t much incentive to sue Apple. There’s only so much blood you can squeeze from a stone. But man, that $29 billion in cash reserves today looks pretty darn appetizing.

I do hope the courts find no merit in these cases. It would totally pop my bubble if I were to discover that Jony Ive found his inspiration on Shenzhen Great Loong Brother Industrial Co.’s website.

Bookmark and Share

1
Feb 10

iPad: joining the revolution-in-progress

We now return to the revolution — already in progress

Now that I’ve done the research, I’ve narrowed it down to two possibilities. Apple has either (a) created another technology masterpiece, or (b) suffered its most humiliating failure.

The sad fact is, months of over-hype force an instant response. Not enough “new” = disappointment. Attack on the mother ship = knee-jerk defense.

Now that we’ve had a chance to sleep it off, I think we should look at the forest, not the tree. iPad isn’t a revolution in itself — it’s actually Part III of a revolution that started seven years ago. Some of its most important features came well before the hype began.

Apple started down this path with iPod. That’s when the company demonstrated its ability to combine software genius and gorgeous design — and immediately grabbed a 70% market share. iPod was technology you could fall in love with, small enough to fit in your pocket. At the start, it was all about music. Then it matured with photos, movies, podcasts, radio and TV shows.

iPhone was Part II of the revolution. Adding phone and Internet to iPod’s capabilities, the pocket device was now a full-fledged computer. It just didn’t feel like one. The spectacular advance was the multitouch screen, which gave us a whole new way to interact. Competing against a legion of high-powered villains, iPhone was an instant success — because its technology matched up so well with human behavior. Then came the App Store, which gave iPhone and iPod an advantage of monolithic proportions.

At this point, all the pieces were in place: advanced OS, multitouch screen, intuitive interface, Internet, email, music, movies and 140,000 apps. No need to think about file systems, viruses, all those ancient concerns — you could just do what you want to do. For a great many people, iPod/iPhone had become all the computer they really need, except for one thing. It was all in miniature. Cue Part III of the revolution. iPad is the life-size version of the technology that the world’s already fallen in love with. And I suspect it’s a device whose potential may be seriously underestimated.

“Where are the new killer features?” iPod and iPhone have already laid the groundwork for iPad, so yes, parts of it feel familiar. This is both a strength and a weakness. The theory is that the features people already know and love are far more scintillating in the new iPad format. Hard to say until the product ships. One thing we do know: with a bigger screen, more powerful processor and even more responsive multitouch, iPad developers will be having the time of their lives.

“It’s just an oversized iPod touch.” Well, yeah. And that’s the reason iPad has the potential to change everything. iPod touch and iPhone offer a tiny window (literally) into a potentially world-changing way of computing. iPad is built on the same foundation — but blows away the limitations.

“No multitasking? What a joke.” Maybe yes, maybe no. Apple is creating a less complicated, more interactive world. They’re handing us a beautiful screen on which we can easily communicate, watch, listen, share, browse and create. Obviously iPad will continue to evolve. I expect multitasking will appear to some degree soon — and naturally we’ll see bigger screens and faster processors. There’s also that “little” matter of the global revolution in magazines and newspapers we were expecting.

Oh, and don’t go thinking that Part III is the revolution’s finale. By the time it’s over, we’ll be well conditioned for Part IV — at which time the whole idea of laptops and desktops may start to change.

If you’re interested, Andy Ihnatko had a good, level-headed review in the Chicago Sun-Times following his personal interaction with iPad at the launch event.

Bookmark and Share