advertising


25
Oct 11

Siri makes her TV debut

Welcome to Steve Jobs Authorized Biography Week. Shame on me for not writing about the Isaacson book today — but hey, that thing is long. Meet me back here in a few days.

For now, let’s talk Siri, which is shaping up to be a giant leap for such a “disappointing” iPhone 4S.

What better way to celebrate a giant leap than with a TV commercial. And the verdict is…

Excellent.

Like Siri, this spot feels new. The music track has a sense of magic. What we see is simply a sequence of different people interacting with Siri in different ways. It may be an obvious way of demoing Siri, but when you have an extraordinary feature, obvious is your best friend.

Siri comes off like the practical application of the technology we’ve seen forever in movies like 2001 and Star Trek. (With slightly better results than 2001.) It feels like the cast is talking to a person rather than a computer, which of course is the whole point of Siri — and what makes it such an “on-brand” technology for Apple.

There are nice touches in the writing that add to the humanity. Like “How do I tie a bow tie again?” Siri doesn’t particularly care about the “again” part, but that’s how people talk. In the last clip, we get more of a lament than a question or command: “I’m locked out of the house.” Siri seems almost empathetic.

If Siri is a world-changing feature, Apple could have run a grand manifesto ad to boldly proclaim the beginning of a new age. Instead, they went the quieter route, demonstrating how Siri fits into our lives. We hear Siri speak only once — which is another part of the crafting, as too much of Siri’s voice would only draw attention to one of her weaker areas.

So congrats to Apple and Chiat for a job well done.

Anything to quibble over? One small thing. In a spot where “human and natural” is the theme, the shots of Mr. Hand holding an iPhone (first and last scenes) feel unnatural — because they are lifeless still images of a hand rather than film. I’m sure this makes it easier to add the screens in post production, but surely the technology exists to do the same with real film. I think I know what Siri would say:

“I’ve found three digital effects studios fairly close to you.”

Conan O’Brien has already done his version of this commercial. See that here.


15
Sep 11

Creativity has many fathers

To have a bit of fun with Microsoft’s plans to put Windows 8 on future tablets, Daring Fireball recently linked to two car ads. The joke was that Windows-powered tablets are going to need some serious power — like the devices in these ads. Microsoft’s aspirations aside, the ads alone tell an amazing story.

When I viewed the ad for Nissan LEAF. I thought, “Wow, what a fantastic concept.”

When I viewed the ad for Renault Z.E.. I thought, “Wow, what a fantastic concept.”

I had identical reactions because, as you can see, they’re identical commercials. Even more astounding, they debuted only days apart. Honestly, I don’t recall ever seeing ads from major companies that are so stunningly similar.

This, of course, made me highly curious. So I turned to my inner Sherlock. I found that many articles have been written about these ads (they debuted back in May). Unfortunately, these articles tell conflicting stories.

Nissan and Renault did enter an official alliance in 1999. Some say it was an “industrial and creative partnership.” Others say no, marketing was never part of the deal. The two companies remain very competitive.

AdAge Global reported that “so far, neither automaker’s global agency is accusing the other of stealing its idea.” Stuart Smith says there is “fury” in TBWA\Chiat\Day LA (handling Nissan) and Publicis Conseil in Paris (handling Renault), as charges of plagiarism fly about.

Mysterious.

However, there’s one good reason why neither side has turned this into an international incident. That would be the ad for the Mitsubishi i-Miev, which was actually created well before Nissan’s or Renault’s ad.

And all I have to say is, “Wow, what a fantastic concept.”


8
Sep 11

Of icons, PCs and the third Apple founder

I’m not quite ready to proclaim a full-blown news crisis — but there’s a serious lack of stories begging for commentary today. I suspect a conspiracy.

Lost iPhone 5? Feels familiar. Carol Bartz getting canned by Yahoo? Boring. Carol Bartz saying naughty words on video? Only slightly less boring.

No, I’m afraid I’ll have to break format today. Some assorted items from the grab bag:

Bad design from Apple?

What's it mean?

It’s always fun to point out that Apple isn’t perfect. Dr. Macenstein offers up Apple’s worst icons, a quick tour of some bad Apple art. My personal least-favorite has always been the icon for iWeb. The doctor is right.

The lost art of code names

Apparently, all the good ones were taken. The next update to Android is code named Ice Cream Sandwich. Further proof that code names are not created in the creative department.

New PCs for HP to dump

It was big news when HP announced they’d be getting rid of their PC group. What better way to celebrate than to announce eight new PC models coming in the next two months. Maybe they’ll dump those for $99 too?

What Apple ads would look like without Apple

It takes some kind of talent to distill something as cool as iPad into a commercial as mediocre as this. But Verizon was up to the task. Stunning. In the old days, Apple had to approve ads from its partners-in-crime. I suspect that rule has been eased.

The Steve Jobs biography meets its match

Ron Wayne, the long-forgotten “third partner” at Apple back at the dawn of time, sold his 10% of the company back to those two other guys for $800. This secures his place in history as the Pete Best of the computer industry. Now Ron has published his own biography called Adventures of an Apple founder. This one doesn’t even bother to start off as a hardcover.

Have a good weekend, all.


18
Aug 11

The joy of hordes

I’m a sucker for big ads. I’m talking cast-of-thousands ads. The ones that require a director to be half artist and half general.

I’m enamored of these ads because (1) you can find new details every time you watch, and (2) I’m jealous that I’ve yet to work on one of these things myself. Surely fun is more intense on a grand scale.

My fault. I could just as easily have started a script with “Open on screaming horde of 3,000 running across a field” instead of “Open on couple seated in cafe.” What was I thinking.

Here are four really good cast-of-thousands ads to stir your love of the genre, starting with the new ad from IKEA that inspired this topic.

Not too long ago, Comcast gave us their “Field” commercial. The HD war is over, they said, illustrating the concept by having an army of HD channels overrun the old-school, boring businessmen of the satellite world.

I featured this crazy horde ad for the Motorola Cliq phone when it first appeared, but bring it back because it fits today’s topic. It’s filled with cast-of-thousands goodness.

The grand-daddy of them all is the following ad from Carlton. They not only had fun making The Big Ad, they ridicule the idea of making a big ad in the first place. I give this ad my highest rating partly because I love it and partly because Brits are funnier than we are. (Update 8:55pm, 8/17: Oops. My mistake. Carlton Draught is Australian, and so is the agency that created the ad. So the Americans get pushed down one more notch on the humor scale.)

My life goal remains unchanged: if I can’t write one of these spots one day, I would at least like to be cast in one. I’m sure I could wear funny clothes and stumble on cue.


15
Aug 11

The tough and brief life of Streak 5

Dell’s Streak 5 phone/tablet may now officially be classified as phone/tablet/dud.

Visitors to the Streak 5 page at Dell.com are now greeted by the above, with Dell giving it the happy spin: “Goodbye, Streak 5. It’s been a great ride.”

Interesting what qualifies as a “great ride” in Dell’s world: a product ill-conceived from the start, then sabotaged by some of the clumsiest ads in the business.

Trying to figure out how to cash in on iPad-mania, Dell decided it could wedge itself into success. “Hey, if tablets are so popular at 10 inches and phones are so popular at 3-4 inches, we could virtually own the 5-inch category.” And own it they did — for the nearly undetectable group of customers who actually wanted such a thing.

Rather than being the perfect size Dell proclaimed it to be, Streak 5 was too big to be a phone and too small to be a tablet. That much was obvious to anyone with eyeballs.

Not content to hobble Streak 5 with an awkward size, Dell went the extra yard by hobbling it in other inventive ways. Streak 5 was launched with Android 1.6, while the rest of the Android world was already onto version 2.2. And its unlocked version was actually priced higher than an iPad. Perfect.

Oh well, least they could make some good ads for it, right? Uh-uh. Not that this blog is the perfect measure of such things, but Streak 5 actually earned two posts here for advertising embarrassments in its short, tortured life. (See those here and here, if you are so disposed.)

If Streak 5 were a real child, Dell would be facing charges of neglect.

But don’t worry. You can still get a 7-inch Streak. And though they’ve certainly taken the scenic route to get there, rumor has it that Dell is finally working on the 10-inch size that’s been such a terrible burden for iPad.

So farewell Streak 5. At least you got to enjoy one great ride. Dell strapped you into the back seat and drove directly off the cliff.


4
Aug 11

Microsoft’s “PCs for Dummies” campaign

Oh, you devilish marketers at Microsoft. I see the game you play.

You zig when other companies zag. They try to win by making customers feel smarter — but you’re going to win by treating them like idiots. Clever!

Back in May, I put up an article poking fun at what was then the newest Microsoft ad. It featured a rather dim customer whose home is turned into a PC store, exposing her to today’s amazing choices in PCs. Her big discovery: “So there’s no more tower? Wow!”

It was such a shallow spot, I never really imagined it would blossom into a whole campaign. But since then, a number of these things have popped up, each featuring someone you’d never want to be, learning something you don’t need to learn: new PCs are better than old ones.

I’m stirred to action only because this new one seems to be getting a lot of air play of late.

In this ad, we meet Cheryl, apparently the victim of a break-in. A gang has built a PC store in her home without her permission. (Unlike the original  spot, there’s no spouse in on the surprise here — it’s just a home invasion.) Cheryl too is a bit on the dim side: “Where’s the tower for this?” she asks. Heh heh. That one never gets old.

Where I come from, agency people get into fights about these things. Some believe it’s important to do a smart ad vs. one that appeals to the lowest common denominator. They believe in building brands vs. going after the low-hanging fruit.

Unfortunately, when you aim for fruit that’s hanging this low, you look pretty silly to customers who are a heck of a lot smarter. Which is probably 98% of them.

To see more people you can’t relate to, view more ads in this campaign here and here.


19
Jul 11

Sites behaving badly

Way back at the beginning, when Al Gore invented the Internet, the rules were set:

Those who do the browsing should be able to choose what they see and hear. They should not have to worry about being grabbed by the collar and forced to see or hear anything they didn’t ask for.

Call it ”respect for the customer.” Or just common courtesy.

Unfortunately, there’s a growing trend that’s making common courtesy much less common.

Maybe it’s just me — or my aberrant browsing habits — but in recent weeks I’ve bumped into more and more sites that violate the Prime Directive.

Suddenly, out of the blue, an ad or video begins to auto-play. If it comes after I’ve been listening to music and my volume is turned way up, it can shock me out of my skin.

I must then hunt down the offending video amongst my many browser windows and tabs to turn it the hell off. Oftentimes it’s easier (though far more annoying) to just quit my browser and start all over again.

Sometimes, if I can locate the auto-playing video, I find it’s started with an ad that doesn’t even offer an option to pause until it’s finished playing. At that point, I’ll just exit the page altogether to rid myself of it — which I’m sure is the opposite of the site’s intention.

A variant of the auto-play intrusion is the “mouse rollover” approach. I was recently reading an article on Macworld.com while going back and forth with something I was writing in another window. A rollover ad in the path of my mouse would pop up into a large window and auto-play every time I glided over it. Due to a mouse hand that instinctively follows a straight path, I accidentally popped this little bugger open more than a dozen times in the course of just a few minutes.

Yes, at one time, sites used to be protective of our privacy. It was up to us to hit the Enable Sound or Play Video buttons. When those decisions are taken away from us, it’s unsettling.

Every site has its own rules re: what advertisers are allowed to do to attract attention. And of course they control their own auto-playing content. The reason for bending the rules, of course, is the never-ending quest for more attention.

Hopefully site owners will think more about the pollution they’re causing. Badly behaved videos and ads do not endear them to the customers they wish to attract.

Call me idealistic, but I suspect that most people look forward to visiting their favorite websites — not doing battle with them.


12
Jul 11

Apple tries on a business suit

Apple always had this nagging little problem getting computers into the corporate world: the IT guys were ready to shoot Macs on sight.

Happily, the Mac’s business woes are mattering less these days, mostly because the real fun is happening in mobile.

With iPhone and iPad, Apple isn’t quite as taboo anymore. Though IT guys still resist, a revolution is a hard thing to stop. It also helps when the CEO sends over a note saying, “I want an iPhone right now.”

Combine this with the fact that BlackBerry is doing a fabulous job of self-combusting, and Apple has all kinds of good business prospects. Which makes this the perfect time for them to start fanning the flames of discontent.

Personally, I don’t read The Economist. I get too depressed when I think about money. But someone over at MacRumors does — and spotted this iPhone ad on the back page.

And this gives me the opportunity to do something I don’t think I’ve ever done in this blog: review a print ad from Apple.

Headline:
Business-savvy.
Copy:
iPhone loves business. With over 425,000 apps, the best phone for apps just keeps getting better.

There’s no mention of IT’s old objections to iPhone here. It’s all apps, all the time. So this ad appears to be designed to seduce those who don’t answer to IT, and to dial up the pressure on IT by feeding the groundswell of iPhone requests.

Apple has a web page devoted to the business market, where it deals with all the standard business arguments: security, Microsoft Exchange compatibility, remote locking/wiping, etc. But this ad references neither those features nor the URL.

That aside, is the ad any good? Well, it’s not exactly an Apple Hall-of-Famer. The best Apple ads get torn out of magazines and taped to office walls. They generate buzz. They make other advertisers wonder why they can’t have ads that good. This ad is more … workmanlike.

In fact, you could replace the iPhone in this ad with an Android phone and it would still make perfect sense. (Especially since, iWork aside, the featured apps appear to be available on Android too.)The only real point of difference is that little number “425,000″ tucked in at the bottom. But then we all know that the number of business apps is far, far less.

When I was a tiny little ad writer many years ago, it was explained to me that when we talked to business readers, we couldn’t be as witty or entertaining, because these guys are serious. I never bought that argument. Neither did Apple.

One reason Apple marketing is so widely admired is that the Apple spirit is alive in every ad, whether it’s aimed at consumers, educators or business people.

Maybe it’s in here somewhere and I just haven’t found it yet…


7
Jul 11

Dell’s perfect train wreck

If nothing else, at least Dell is consistent. Change agencies, change marketing chiefs, change CEOs … the end result is always the same: ads that break new ground for tedium.

This time it was a Herculean effort. This isn’t just a new ad — it’s the culmination of a 10-month journey. Deciding it was time to shake up its marketing effort, Dell conducted an all-out agency search, went through all the presentations and evaluations, selected a new agency for each of their market segments, and finally released the hounds to do their creative magic.

After all that, the first work from the new consumer agency, Canada’s Sid Lee, finally appears.

Maestro, hit the Play button.

My goodness, where do we start.

Dell explains that the theme of this new campaign is More You. This is icing on the cake after they recently introduced their new brand theme line, The power to do more, along with that other theme line, You can tell it’s Dell. One can never be too thin, too rich or have too many theme lines.

In a WSJ article about this campaign, Dell’s chief consumer marketer Paul-Henri Ferrard explains, “We realized it was more important to connect more emotionally with customers.”

Dell’s emotional copy goes basically like this: “It has an HD webcam, killer audio… Get this loaded Inspiron 15R now for only five-ninety-nine ninety-nine, powered by the second-gen Intel Core processor family.” That’s connecting, Dell-style.

The Festival of Emotion continues with the following product visual that remains on the screen for about six seconds:

In still-frame form, you can savor things on this screen that the human eye could never absorb in real time.

I’m disappointed that You can tell it’s Dell isn’t in here, because both of their other theme lines are. Although I probably shouldn’t count The power to do more, because you practically need an electron microscope to read it. This is a tribute to the staying power of the Dell marketing person who insisted that this line be present.

Dell’s own press on this campaign trumpets the campaign theme, More You — yet in this entire spot, those words only appear as a throwaway at the bottom of the product screen.

I will assume that More You is meant to describe how Dell computers make it easier to be you. I can only assume — because there is scant evidence of that in this ad. After the basketball player states that his Dell “helps me try new moves, on and off the court,” all we get is the Goofy Dance and a list of product features.

Trying to decipher the meaning of it all, I’d say that switchable lids are supposed to be the big deal here — though that feature is merely shoehorned in with all the clutter. It would never dawn on Dell to create an ad about one feature alone, as Apple did with the iPad Smart Cover. Better to just cram every possible selling point into an ad.

We are assured that other ads in this campaign will follow. Given the brief synopses that appear in various articles, Dell’s imagination is running wild.

In one spot, a young Dell user explains how technology allows her to “indulge her passion for Justin Bieber.” In another, a grandmother shows how a Dell tablet lets her stay in touch with her grandchildren. Will wonders never cease!

Interestingly, Dell actually claims that this campaign positions them as a “lifestyle” brand. In their dreams, maybe. This ad is simply a moving-image version of what Dell normally does badly — catalog advertising. What we get is an unimaginative image of a person with lots of specs sprinkled about, with the price being given the most prominence. This is Dell’s lifestyle, not the customer’s.

I will say this: it’s a remarkable achievement when the 10-second leader at the start of your ad is more engrossing than the ad itself.

In most companies, ads like this are reason enough to fire someone. Oh, right. They already fired their agency, didn’t they. This is from the new agency. Never mind.


5
Jul 11

HP’s off-kilter shot at iPad

Congratulations. You’re a creative guy who just got the biggest break of his career. You’ve been asked to come up with a multimillion-dollar campaign for HP’s iPad-killer, the TouchPad.

Your head hurts from all the celebrating last night. Unfortunately, it’s about to hurt more — because it’ll be pretty darn hard to come up with an idea that will even put a dent in iPad, which virtually owns the market. Especially with a product that exists only because iPad blazed the trail before it.

What to do, what to do…

Trust me, I’m sympathetic to the challenge here. I was once hired to come up with a Sony campaign that would “bring down the iPod.” Somehow iPod survived that massive creative threat.

So the big idea for TouchPad turned out to be a celebrity spokesperson. That’s not a bad idea in itself. Some of the greatest campaigns in ad history have employed the celebrity spokesperson. It’s just that when you go this route, you have to think long and hard about the celebrity you’re choosing.

Is he/she:

1. Compatible with the brand?
2. Appealing to those you’re trying to convince?
3. Capable of presenting the product well?
4. Truly entertaining?
5. Likely to be busted for lewd behavior?

If you don’t have all the right answers, you risk spending a lot of money on a very big zero. Or, worse still, a negative.

HP decided that Russell Brand was the right guy for the job. Not exactly a household name. In fact, when a commercial starts by telling you the guy’s name, it’s a good indication that most people won’t know who the hell he is. Again, not a deal-killer, but something to consider.

Russell is a quirky English personality with some bad-boy behavior in his past, legal and otherwise. Clearly HP is looking to be “edgy.” To me, he seems like an unrefined Ricky Gervais.

And this is the problem. To most, Russell comes across as just plain bizarre — and not all that funny. His humor comes with some awkwardness. When a joke falls flat (which it does often — like the “dental joke” in this spot), it feels like open-mike night down at the comedy club.

What about the content of this ad? Well, that’s problem #2. The product features we see in this ad are supposed to be things that are missing in iPad. However, simply because of the way Russell presents, very little of his demo seems extraordinary. Hardly enough to make one stop lusting for an iPad.

Russell’s most grievous offense comes at the end. That’s when he openly makes a play for his paycheck by reciting a line that sounds like it was written in the marketing department: “My life is like nothing else. So is yours. HP TouchPad. Works like nothing else.” So much for whatever shred of authenticity Russell was supposed to bring to this party.

But let’s look at this ad in context.

Is HP’s approach any better than Motorola’s high-tech, robotic, spec-laden ad for Xoom? I think so. Though the personality they’ve chosen is questionable, at least the ad has a personality. Will it turn TouchPad into a serious iPad threat? Don’t hold your breath.

(This ad appears to be the launch spot of the HP TouchPad campaign. See a bunch of other spots in this campaign strung together here.)