iPod


1
Feb 12

Where have Apple’s headlines gone?

Driving around LA with colleagues recently, we were greeted by iPad billboards just about everywhere we went. All shared the same clever headline: “iPad 2.”

That got my merry band wondering: when was the last time an Apple billboard or poster actually had a headline. (At least a smart headline in the Apple tradition.)

Before the “iPad 2″ headline, the headline was “iPad.” The old iPod “silhouette” billboards had headlines that seemed like novels in comparison — they said “iPod + iTunes.”

I don’t mean this as an indictment. It’s simply an observation. In fact, if I were so disposed, I could rationalize both ways of thinking.

Say no to headlines!
Apple makes things simple. What could be simpler than a beautiful image and a product name? Brevity is its own form of cleverness, and a minimal number of words makes Apple stand out even more from its complicated competitors. Apple has transcended the need to explain things. If you really want more words, there are plenty of them at apple.com.

You’re blowing a major opportunity — repeatedly.
Steve Jobs himself once told me that every single ad is an opportunity to build the brand. Every time you fail to do that, it’s an opportunity lost. Now Apple is missing what its smart headlines used to add, and therefore not connecting at the same level. Those headlines are what originally gave Apple its public personality — they put Apple in a class by itself. Is it too much to ask for a few clever words?

So what gives? Has Apple lost the ability to craft a good headline? Or does it truly believe that an image and a product name is the ultimate act of advertising minimalism, and therefore a perfect representation of the Apple brand?

One argument against the latter is that the most recent images Apple has given us don’t exactly come from the adrenaline-pumping school of photography. The current iPad 2 billboard (above), in which we see a side view of Mr. Fingers picking up an iPad, is about as sleepy as it gets.

So what do you think?

Personally, I miss the little smile that used to come with seeing a great Apple ad. I get that the products are cool-looking, and the visual reminder is helpful. But those three or four words that made you think, “Damn, those guys are good” really did add another dimension to the ads.

Clearly Steve Jobs came to believe that the headlines were no longer necessary. It will be interesting to see how Apple’s creative work evolves now that others have full responsibility.


3
Oct 11

iPod’s last gleaming

Damn, I love product announcement weeks.

The joy of the big reveal. The expert over-analysis. The traditional pouncing upon Apple for some perceived infraction.

But in all the guesswork going on about iPhone 5, I’m struck that there’s so little attention being paid to our old and dear friends, the iPod family.

Since the beginning of time, Apple has thrown a party every September to celebrate the annual refreshing of the iPod line. For Apple fans, the September iPod event has been the starting bell for the holiday gift-buying season.

This year, we didn’t get a September event. I didn’t see a lot of grousing about that from the press or the bloggers, which probably just reflects the reality. It was fun while it lasted, but iPod isn’t the big attraction anymore.

Recent rumors have it that the iPod shuffle and iPod classic will soon be sent to iPod heaven. This makes perfect sense. There really isn’t much point to the shuffle now that the nano is almost as tiny, attaches with a clip, and actually has a screen. A touch-screen, no less.

The classic is practically creaking with age, and could easily be replaced by an iPod touch with beefed up memory.

So it seems that this year’s iPod announcement will be more about end-of-life than new life. And if that’s the case, it hardly deserves a big party. In fact, it’s really more deserving of a demotion to One More Thing status.

Surely Tim Cook is looking for some fun and respectful ways to echo his mentor, and this would make perfect sense. With some cool improvements to the surviving iPods, he could present them as being so good that the other models aren’t even needed anymore. It’s either that or use the iPod news as part of the warm-up to the main event.

The real story, of course, is that with the widening audience for iPhone, iPods have simply become less important. The numbers are declining. Apple isn’t even advertising them anymore.

In fact, it’s not hard to envision a time when iPod nano becomes the last iPod standing. It can do the one thing iPhone can’t do — go anywhere, including the gym. Seems that one day iPod touch will just be an iPhone, with the option of activating the phone part.

If it’s true that the iPod line is contracting, we should have a moment of silence out of respect. It’s almost hard to remember now, but iPod is the device that changed everything. It was the first of Apple’s modern trilogy of revolutions, paving the way for iPhone and iPad.

So thank you, iPod, for everything you’ve done. See you again next September. Maybe.


14
Jul 11

Cult epidemic breaks out in tech industry

As you know, Apple fans lost touch decades ago.

They’re a cult — hypnotized sheep, blindly following their savior Steve Jobs. They line up to fork over their cash for overpriced devices, unfazed by the fact that Apple only wants to control them. By the tens of millions, they surrender their free will, buying technology no one could really like. One day they’ll wake up and see how foolish they’ve been.

But we live in a competitive world. New and even more deluded cults are springing up all around us. Even the smart people are being sucked into them — behaving in ways that defy explanation.

Just two days ago, 700 members of the RIM cult held a meeting. These people have already exhibited irrational behavior by actually purchasing RIM stock. Inexplicably, they applauded the company’s leadership, even though RIM’s earnings are rapidly plummeting as their once-invincible empire continues to crumble. Then people who should know better started voicing strange opinions — like the investment executive who said that he didn’t hear anything that gave him concerns about the company’s direction. His firm was sitting on 100,000 of those steadily declining shares.

Meanwhile, the PC cult was meeting over at Microsoft, at the Worldwide Partners Conference. Here, Steve Ballmer held up the divine numbers, showing 350 million Windows licenses in the past year vs. 20 million for the other guys. “350, the last time I checked, is a lot more than 20,” said Ballmer to the delight of his followers. Yet nobody took note of the fact that PC sales continue to slide, and Microsoft remains far, far behind in phones and tablets.

Then, right on cue, the High Lord of Windows Phone 7 rose to proclaim that Microsoft will never use a mobile OS to power a tablet, because what people really want in a tablet is PC power. It’s Windows all the way. The crowd applauded, seemingly unconcerned that over 25 million people have fallen in love with their puny, un-PC iPads, or that netbook shipments have basically collapsed due to iPad’s runaway sales. Love of PC is core to this crowd, and they’ll cling to it till their last dying breath.

Being the easily led Apple type of cult follower, I’m tempted to join up with one of these other cults. Their kind of irrational thinking appeals to me. I’ll contemplate this more when I return from my daily Apple Store visit.


7
Jun 11

WWDC 2011: the morning after

Ah, the joy of software. This really is the stuff that makes Apple Apple, and it was fun to see such widespread improvements in one fell swoop.

As usual, some random day-after thoughts.

Mac OS X

Full-screen apps. This is a personal favorite. Can’t wait to see it in action. I currently use full-screen with all apps that enable it, and always appreciate the focus it brings. We’ve got the screen space — it’s a shame not to use it all.

Auto-Save. I look forward to not repeating some of the more humbling failures of my past. Turning the window title into a pop-up menu to access past versions is a nice touch. Being able to copy and paste from old versions is even nicer.

The feature count. Poor Lion. Only 250 new features. Leopard had 300.

Lion power, kitty price. $29 is amazing. Snow Leopard was the aberration at $29, compared to all the $129 Mac OS X upgrades before. But there was a reason for that — Snow Leopard’s changes were mostly in the plumbing. Lion is as rich an upgrade as any upgrade in history, but the price stays remarkably low. Why? My guess is that (a) Apple wants to move the entire base forward, because (b) there is far more money to be made down the road with a new foundation. I’m not being cynical, it’s just good business. The more people shopping in the Mac App Store and purchasing future iCloud capabilities, the merrier.

Space travel. I don’t know about you, but I’m sick to death of the current log-in star field and Time Machine theme. It wore out its welcome a long time ago, so I expected it to be replaced — but not by another space scene. Apparently, now we have a galaxy image. Apple has always delivered simplicity and elegance, and the space thing always felt like someone else’s idea of “cool.” Can’t we just pick our own backgrounds?

iOS

Feature count, revisited. Only 200 new features in iOS, compared to Lion’s 250 features. Obviously it’s harder to fit new features in a smaller screen.

The big payoff. To excite the crowd, Forstall showed off a slide stating that Apple has paid developers a total of $2.5 billion. It’s a great number until you do the math with the slide right before: customers have downloaded 14 billion apps from the App Store. Let’s see … 2.4 billion divided by 14 billion … that’s about 18 cents an app. Obviously, this says a lot about how many free apps are downloaded.

Notifications. Yippee! At last! It’s interesting that Forstall first confessed that there are problems current notifications, and then said, “We’ve built something that solves some of the problems…” Some?

Safari Reader. One of my favorite features. People may accept that ads pay the bills, but the ultimate reading experience will always be an ad-free zone.

Reading List. Love it. File away an article to be read later, and have that list appear on all your devices.

The geo-fence. Probably my favorite new term from the show (and very cool feature). In telling how Reminders work, Forstall talked about setting up a geo-fence around Moscone, so when he left the building he’d get a reminder. Hopefully, by winter we’ll have geothermal fences.

Camera. Despite talk about the quality of the iPhone camera, I rarely use it. One reason is the damn shutter button on the screen. Sorry, it’s awkward and just not the way we’re accustomed to using cameras. Using the hard Volume Up button as a shutter button makes me an instant fan. Photo-taking is also way improved by the new editing capabilities.

iMessage. It was presented as working across all iOS devices. What about the Mac? Wouldn’t I want to text people while I’m stuck at my desk?

iPhone 5 clue. With iOS 5 coming in the fall, the obvious conclusion is that it will come hand-in-hand with iPhone 5. I can hang in there that long.

iCloud

Demoting the PC. What a great example of Steve Jobs’ ability to simplify in the boldest way. He said they were demoting computers to be just devices, and moving the center of your digital life to the cloud. You get it in a second. And what PC company CEO on earth would say they’re “demoting” one of their biggest moneymakers?

Facing facts. When promoting iCloud, Steve paused to say: “Now why should I believe them? They’re the ones who brought me MobileMe … MobileMe was not our finest hour.” Say what you will about Steve, he dares to be honest.

DropBox killer? Nope. At least not yet. And I’m glad, because DropBox remains one of the greatest Mac utilities ever created. DropBox far out-iDisked iDisk, and its makers deserve to be rewarded, not obsoleted.

What about Me? Obviously the me.com site will ultimately be the icloud.com site. Do we still want me.com email addresses (did we ever?). Does the “me” word really have a place in the iCloud concept? We’ll soon find out…

Documents in the Cloud. Not the shortest name Apple has come up with. But it does have that “gorillas in the mist” meter going for it.

iTunes Match. Huge question mark. No one seems to know if this is a way to subscribe to iTunes versions of the songs you already own, or if your $24.99/year allows you to download the higher-quality versions of your songs to your own computer forever. So $24.99 is either one of the world’s great bargains — or not.

Antiquities. On one of the slides appearing behind Steve Jobs is a stack of CDs. Damn, they’re hideous. Did we ever actually use those things?

AAPL is down. It dropped five bucks yesterday. Down another $3.50 as I write this. Call this “iPad Syndrome.” Remember the industry’s reaction to the original iPad? “Just a big iPhone.” “No surprises, no new breakthroughs.” “Apple’s first dud.” The stock dropped. In broad strokes, just about everything we saw yesterday was “expected.” However, what’s expected can be the start of a whole new world. Like iPad.

The prognosticators. Not that we need to be reminded to take people’s opinions with a grain of salt, but… John Gruber’s pre-WWDC idea was “Think of iCloud as the new iTunes.” In fact, he’s still describing it that way after the show. It’s a good sound bite, but not totally accurate. In truth, iCloud is exactly what Steve Jobs said: the new hub of your digital life. Yes, that includes your iTunes content, but it also includes the things you create. For now, that includes the documents you create in iWork, but that capability will no doubt expand. iCloud is about your whole life — documents, photos, contacts, calendars, etc. — not just your entertainment. The Cult of Mac’s “exclusive” was obviously absurd, yet was quoted by many blogs and news services. They said iCloud would not be hosted in Apple’s new data center after all, but instead would reside on your Time Capsule (purchase required if you don’t already own one). Somehow it never struck them that Apple was signing contracts with the music companies for the rights to do something new with their music, not just store it on a personal hard disk.

All in all, good show. Let’s do it again sometime.


29
Mar 11

The mystery of iPhone 5

It’s a wacky world when CNN.com is compelled to run the front-page headline, “No iPhone 5 coming in June?”

Even wackier is that the reported delay of iPhone 5′s birthday is really only based on the opinions of two bloggers: John Paczkowski and Jim Dalrymple.

I have respect for both of them, and Dalrymple in particular is known for having reliable sources. However, parts of this story sound fishy to me.

Dalrymple starts his article with this sentence:

Apple closed the door this morning on any speculation that it would announce new hardware at its Worldwide Developers Conference saying it would focus on iOS and Mac OS.

The door-closing to which he refers is actually Apple’s press release describing WWDC 2011. The release contains this quote from Phil Schiller:

“At this year’s conference we are going to unveil the future of iOS and Mac OS. If you are an iOS or Mac OS X software developer, this is the event that you do not want to miss.”

Now, I’ve heard a few doors close in my day — and I’m sorry, but this doesn’t exactly sound like one. It sounds more like Apple inviting software developers to a software developers conference.

True, Apple has announced iPhones and Macs at certain past WWDCs. However, I’ll venture a guess that the official announcement for those events looked very much like the one Apple released yesterday. It’s a software event.

Though I wouldn’t waste too much effort reading between the lines of a press release three months prior to the event, Paczkowski does offer a “delayed iPhone 5″ theory that sounds pretty good.

He thinks iPhone 5 may be designed to run on 4G LTE networks, and AT&T’s next-generation network won’t be ready till mid-summer. (Verizon’s is already working.) If this is true, there would be good reason to delay iPhone 5 until July or August, when they can stage a dedicated event to unveil a redesigned iPhone running at top speed with both Verizon and AT&T.

What does not make sense to me is Apple delaying iPhone 5 till the fall. Creative and unpredictable as they may be, Apple is extremely logical about their product scheduling. What they have now works beautifully: iPad in March, iPhone in June, iPod in September, Macs whenever they damn well please.

The reason they do this is that Steve Jobs believes in having one big message at a time. When a product is launched, it becomes the focus of all Apple communications: home page, TV, print, outdoor, Apple Stores. If iPhone 5 is delayed till October, there would be two launches to support at once — iPod and iPhone. I’m not saying it couldn’t happen, but it’s something I’ve never seen Apple do.

On a side note, this is also why I’m doubtful about the recent rumor of an all-new iPad 3 coming for the holiday season. (A) I don’t think Apple wants or needs to update iPad more than once per year, and (B) a new iPad for the holiday would siphon off attention from the new iPods.

Of course, if Apple were dabbling with that seven-inch iPad they claim to have no interest in, it might be a different story. That wouldn’t be an iPad 3, it would simply be a new model of iPad 2 — and it would be one irresistible holiday toy. (Now you know what to get me.)

But back to iPhone 5. I’m not sure when it’s coming, but I’m already concerned that I’ll have to pay a penalty to upgrade. I don’t see any mention of that in Apple’s WWDC press release.


24
Mar 11

iPod: Apple’s quiet monopoly

Remember the good old days when iPod was Apple’s most thrilling product?

Damn those iPhones and iPads, stealing iPod’s thunder like that.

Sure, iPods still get their buzz every September with the new holiday line. The crowds still show up. But clearly today’s iPod lives in the shadow of its more glamorous siblings.

Relatively speaking, iPod goes about its business quietly — if it’s possible to be quiet when your business is maintaining a massive, competition-crushing stranglehold on your category.

Shortly after its birth, iPod grabbed over 80% of the music player market. It was simple, elegant, and the combination of iPod/iTunes just couldn’t be matched.

But nothing’s forever, right? Every intelligent observer assumed that at some point, competitors would appear to bring iPod’s market share back down to earth.

That never happened. Later this year, iPod will celebrate its tenth anniversary — and its tenth year of dominance.

In technology terms, that makes iPod a senior citizen. Yet it still performs like a newborn.

I honestly can’t remember any one product line that’s held such a lopsided advantage for so long. The most recent numbers I can find (July 2010) show iPod owning 76% of the category. Holy hell.

Not that others haven’t tried. Zune was probably the most credible challenger, but could only sputter.

I once had an inside look at the iPod-killing business. I was invited to work with an agency making a pitch for a new Sony music player. Some assignments seem silly only in retrospect, but this one seemed silly even at the time. Our mission: “Bring down the iPod.”

It was an incredible delusion on Sony’s part. Not only was this particular music player a faint echo of an iPod, Sony was willing to invest only $15 million in the marketing effort — while Apple was pouring over $100 million into iPod. To light the fire under the agency, Sony also demanded to see “demonstrable results” in three months.

As long as companies are driven more by delusion and hope, iPod’s 75%+ market share is probably safe.

In fact, at this point one could reasonably argue that iPod will spend its entire life unthreatened by real competition. If anything, the category will simply fade as smartphones make standalone devices less necessary.

I suspect it will be a long, long time before another product dominates like iPod has.

(Yeah, I know. iPad now has 90% market share. But let’s meet back in a year on that one.)


21
Mar 11

Why MobileMe will be free

MobileMe has always been the bad boy of the Apple product portfolio. It’s not like Apple doesn’t give it frequent makeovers. It just never seems to attract a crowd.

So it’s not surprising there is speculation out there about the future of MobileMe.

Who knows what Apple will do in the end, but there are some compelling reasons to believe it will become a free service.

MobileMe is a tough sell. It’s always been a tough sell. And Apple is really good at turning a problem into an advantage.

When I say it’s a tough sell, I’m talking specifically about what goes on in the Apple Stores. When a customer buys any Mac or i-device, the sales person is trained to sell them on two additional purchases: AppleCare and MobileMe.

AppleCare is a no-brainer. That’s because it’s easy to understand and worth the price. Pay a modest fee and get two additional years on your warranty.

MobileMe is another story. It’s got lots of parts, so it’s hard to explain. And the fact is, most people just don’t need all the parts. So they decline the opportunity to plunk down 99 bucks.

Every so often, some anonymous Apple employee dares to go public, as this one did recently. He confirms how difficult it is to sell MobileMe. I usually take these things with a grain of salt, but this is consistent with what I’ve read elsewhere and what I’ve heard from my own sources.

Apple has made some gallant efforts to spice up MobileMe, but the result has always been the same. People are lukewarm on it at best.

But now that so many years have passed, the current version of MobileMe faces more vexing problems than its previous iterations ever did. It has competitors who offer pretty good products — most of which are free.

If you’ve had an email address for years, chances are you won’t get too excited about having a me.com address.

If you use Dropbox to sync files amongst multiple computers, you probably won’t get too excited about iDisk.

If you sync calendars and contacts with Google, you probably won’t care much about iCal and Address Book syncing.

If you want to share your photos online, you can easily do that any number of ways.

So what’s the big advantage of MobileMe these days? Like most Apple solutions, its advantage is simplicity. Even if you only have a Mac and an iPhone, the convenience of MobileMe is hard to beat. Just turn it on and your stuff is automatically synced. Don’t underestimate the power of that.

Though MobileMe is a good thing, it’s not a $99 thing. It’s the kind of advantage you expect from Apple, but don’t expect to pay for.

Unless Apple has a secret plan to turn MobileMe into MagicMe, it’s time to officially make the service what it should be — a basic part of the Apple experience.

This way, MobileMe would simply be one more reason to choose the Apple way. It would stop being a “one more thing” message from the sales person, and become part of the main sell. It would delight new customers and strengthen the loyalty of current ones.

Millions would happily buy into the idea of MobileMe — as long as they’re not asked to buy it.


15
Mar 11

A brief eulogy for Zune

Dear friends, neighbors and colleagues,

We gather here today to remember the life of Zune,

A life that touched more people than you can count on one hand.

Zune’s journey was short by most measures.

It was lonely by all measures.

But no one will deny that Zune stood for something.

It dared to be different.

Zune proved that you don’t need legions of fans to feel like a success.

You can do just fine on annual cash infusions from a very rich dad.

Zune didn’t need a clever interface, a giant music store, or even a good review.

Zune was a rebel. The anti-Pod. Born on the wrong side of the bell curve.

If iPods were blue and green and pink, then by god — Zune would dare to be brown.

When iPod spoke in dollars, Zune would speak in Microsoft Points.

While iPods were solitary affairs, Zune once offered a neighborly “squirt.”

Thrown to the lions, Zune would grow up remarkably fast.

In fact, before it was even a year old, it was wheezing like an octogenarian.

No matter how badly Zune was humiliated in market share, Dad would always say, “we can beat them.”

Then, one day, even that bottomless wallet would run dry.

Despite his endlessly encouraging words, Dad was forced to pull the plug,

And Zune’s body was left to wither.

But now, before the last charge has even run out, we learn that the spirit of Zune may yet live —

In Windows Phones and tablets that we can only dream about today.

Yes, one day, when Microsoft is back on top,

When long lines of customers form around Microsoft Stores the world over,

The crowds clamoring for a taste of that Microsoft magic,

Someone, somewhere will conjure up a home screen,

Touch a button,

And maybe,

Just maybe,

Zune will live to squirt again.


17
Nov 10

A home page is worth a thousand words

This post is not about the Beatles coming to iTunes. And it will not contain a single Beatles title repurposed as clever copy.

This is really just about the current Apple home page, which is now all Beatles. And I mean all Beatles. No MacBook Airs, no holiday iPods, no news. Just Beatles.

For anyone looking for evidence that Apple doesn’t work like other companies, consider this Exhibit A.

The home page is the most valuable real estate a company owns (at least marketing-wise). Now, for a single cause, Apple removes all hardware selling messages as the busiest buying season descends upon us.

Oh okay, Mr. Cynical. You do have a point that this Beatles tribute isn’t exactly altruistic. It’s there because Apple intends to make a ton of money. And probably because they had to promise this very thing as part of the Beatles deal.

But they are doing this to the exclusion of everything else they make. And this isn’t the first time Apple has dedicated its home page to a message bigger than its products. In fact, previously they’ve done this from the heart, completely sacrificing business as usual.

There were memorial home pages for board member Jerome York (earlier this year) and George Harrison (2001). Rosa Parks (2005) and Gregory Hines (2003) got the main home page image, though product messages remained at the bottom.

It boils down to that fact that Apple tends to act more like a person than a company. Wonder why. From a brand standpoint, this is a very good thing. One of the biggest reasons why Apple connects with its customers emotionally is that it has no problem expressing its values — sometimes in dramatic ways.


7
Sep 10

iTunes as target practice

Whew. As the iPhone 4 antenna controversy faded into the sunset, I worried that Apple might not give us anything new to get rankled about.

But then right on cue comes iTunes 10 — which has successfully taken its place as the lightning rod du jour.

Let’s start with the undeniable: iTune 10 has flaws.

Personally, I’m fine with a flaw now and then. Apple is successful because it allows itself to take chances, and great leaps often come with a few stumbles. However, making mistakes is one thing — overlooking the obvious is another.

Ping launched with a nasty spam problem that turned off a lot of people. Literally as I write this, Apple has defeated the spam. It’s just incomprehensible that a company this smart would so naively launch a service like Ping without considering its vulnerability to spam. It was an unnecessary black eye.

I’m surprised that Apple unveiled Ping with so few participating artists. Following your favorite artists seems like at least half of Ping’s draw. It would have been an awesome start to have hundreds of artists signed up for the launch, but apparently secrecy trumped recruitment. Now Ping must go through a growing pain that also wasn’t necessary.

I’m surprised that Ping profiles allow users to express an interest in only three musical genres. Even I, ridiculed for my pathetically myopic taste in music, enjoy more than three genres.

Then there’s the matter of the new iTunes icon. Many believe it’s ugly and amateurish. Well, okay, good point. But its problem goes deeper. If Apple thought it was time to redesign the iTunes icon, I would expect them to aim for what iTunes is now, not what it was 10 years ago. Far more than music, iTunes has become the central access point for all our entertainment, including movies and TV shows. Yet the new icon focuses iTunes even more single-mindedly on music. (At least the now-discarded disc, archaic as it was, could have been loosely interpreted as music and movies.)

Apple's new iTunes icon vs. a concerned citizen's redesign (via Mashable.com)

In a Mashable article over the weekend, a number of designers pitched in their alternate ideas for an iTunes icon. You can be sure a similar exercise took place inside Apple. Obviously the priority was losing the boat anchor of the CD, rather than trying to capture the evolved spirit of iTunes.

Though I agree with some of the iTunes complaints out there, I don’t necessarily agree with the proposed solutions. For example, some believe that iTunes has simply become too bloated, and therefore needs to be broken into chunks. In my opinion, what they’re really saying is that it’s no longer as easy or fun to access the goodies as we’ve come to expect from Apple. Having everything in one place is the simplest way to go. iTunes just needs a thoughtful, imaginative interface overhaul. This is what Apple does best, and one wonders why this need has gone so long unaddressed.

I haven’t a shred of doubt that iTunes will quickly overcome its immediate issues. I will sit patiently, along with my three preferred musical genres, for the improvements to come.