Posts Tagged: apple


26
Jul 10

The dark side of the dark side

While many Mac users already see PCs as “the dark side,” Dell has somehow managed to up the ante on darkness.

According to the S.E.C., the company has been dabbling in a little nastiness called disclosure accounting fraud — and they’ve  just coughed up over $100 million in penalties to make it go away.

In a nutshell, Dell lied. They told the world they were meeting their quarterly goals because of their legendary strengths, when in fact it was because of their legendary weakness: an addiction to Intel’s rebate money. Dell received money for using Intel chips, as well as not using A.M.D. chips. Messy.

The S.E.C. said Dell acted “to project financial results that the company wished it had achieved but could not.” They met Wall Street’s expectations “by breaking the rules.”

Okay, so companies get themselves in legal hot water every day. But Dell managed to do something special. The S.E.C. not only fined Dell the company, they took the rare step of fining Dell the person — along with a handful of his former executives. Seems they created their own little Cosa Vostro.

Documents released by the S.E.C. show just how murky this operation was. Former chief executive Kevin Rollins boasted in 2004 that Dell can meet Wall Street expectations because of its “tightly controlled supply chain, highly efficient infrastructure and direct relationships with customers.” Somehow he confused that with “We’re getting a new shipment of cash from Intel.”

He fessed up in an email to Michael Dell, saying that Intel’s money was the only reason they’d made their numbers for three consecutive quarters. It’s “a bad way to run the railroad,” he said, adding “we are going to have to get off their drug…”

Rollins’ behavior was 100% despicable, but his assessment was 100% correct. They do have to get off this drug. All PC makers have to get off this drug — but they can’t. They became addicted ages ago, when PCs became commodities. Since they can’t make a profit on their products, they hungrily take payments from Intel, Microsoft and the software makers who bloat new PCs with dandy demos. According to The New York Times, some of the emails released by the S.E.C. showed Dell begging Intel for money to make their quarterly results.

All of this, of course, is in stark contrast to Apple — to whom Intel is an ingredient, not a paymaster.

Honestly, I don’t get why Michael Dell still runs his company. CEOs are routinely banished for failing to meet goals, and Michael hasn’t come close to restoring the company in the three years he’s been back. As CEO, he should be dumped even if he had nothing to do with the current mess — and in this case it’s obvious he had everything to do with this mess. Where are the angry villagers with their pitchforks and torches?

(Read The New York Times story here.)

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22
Jul 10

The ever-arrogant Apple

Following the Antennagate news conference, certain critics quickly concluded that Apple was acting like its usual arrogant self.

I couldn’t agree more.

How dare Apple think they can make this problem go away with a free case that makes the problem go away. They need to suffer more than that.

This company was practically founded on arrogance. Imagine, two guys in a garage thinking they could out-compute companies like IBM and HP. In later years, they’d tell us to abandon the standard PC interface and use some silly mouse to control our computers. With smug superiority, they’d cut out the floppy disk we’d come to love. Errgh.

If only we thought to stop them then.

Because it wasn’t long after that Apple — a company without any real consumer electronics experience — had the gall to build the music player that Sony or some better-qualified company should have built. This self-appointed savior of the music business somehow seduced the record companies with an online music store that forces us all to go along with “their vision” of how music should be sold.

With iPhone, Apple took its arrogance to an extreme. They marched right into a market owned by big, successful global companies like Motorola and Nokia, believing they could “school them” by reimagining the smartphone. How self-important can a company get?

Then came iPad, where Apple’s arrogantly arrogant take on arrogance was laid bare for all to see. This is pure Apple, telling us they can do what Microsoft and others had failed to do for a decade before. Overnight, they create a new category and expect us to follow their vision for the future of computing? And suck us into making even more purchases at the iTunes Store?

It’s gotten to the point where Apple doesn’t even try to disguise their arrogance. They’re a company that creates devices other companies should have created, follows standards only when it pleases them, shuns research to create only the products they’d like to use themselves  — and then won’t even let outsiders tamper with the platforms they’ve created!

Look what they’ve done to poor Adobe, yanking away their right to spend more than three years figuring out how to run Flash on mobile devices. Look what they’ve done to the world’s developers, telling them to write specifically for iPhone rather than just port over apps designed for less capable phones. Compounding their sin, they have the unrelenting gall to insist that apps meet some basic standards for quality and reliability. With their “our way or the highway” attitude, Apple takes choice away from customers, forcing them to settle for a library of only 225,000 apps.

In my mind, Apple is just another in a long list of companies who make the mistake of following their own vision — like Porsche or Nike. Whatever happened to just fitting in?

Obviously, Apple’s excessive arrogance will be their downfall. Never mind that their market share has been so rapidly increasing for so long in so many categories. Or that Apple’s business model produces vastly more profit than those of other technology companies. Chalk that up to good fortune.

One day all the sheep under Steve Jobs’ spell will wake up and demand that Apple act more like other technology companies. Then at last iPhones can be more like Droids, Macs can be more like PCs and Apple can enjoy the PC makers’ perennial sense of economic doom. Apple shareholders will finally be able to rejoice in an investment that avoids such dizzying heights.

That’s the way it oughta be.

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15
Jul 10

The great mystery of Apple’s stumble

There are a few reasons I respect Apple as I do.

Corny as it sounds, the biggest one is that they believe in “doing the right thing.” In my experience, other companies believe they share this value, but frequently confuse the right thing with “the most cost-efficient thing” or “the least controversial thing.” Apple focuses on the customer experience and makes decisions accordingly — even when the cost is high.

That’s the Apple I know. It’s also the Apple that, for reasons unknown, has taken the last few weeks off.

The good news is, there is now a press conference set for Friday morning. We can safely assume Steve will explain what’s happened and tell us how Apple is going to set things straight. It’s important to note that this is being billed as a press conference, which is something I’ve never seen Apple do before. That means they’ll be taking questions from the assembled press, and those questions are sure to be pointed. This is brave, but also necessary. By their own action and inaction, Apple’s “got some splainin’ to do.”

I’m confident that sanity will be restored. The bigger question is, how did sanity slip away in the first place?

Personally, I cannot imagine that Apple — or any company — could possibly design antennae in such a radical way without being aware of what happens when a human hand bridges the gap.

My theory is that Apple did what they’ve always done so well in the past. They looked at the total product design and made the tradeoffs necessary to create the best possible iPhone. What they gained by this design — a 24% thinner phone that gives most users better reception — seemed like a good tradeoff.

In hindsight, of course, that seems terribly naive. Apple attracts way too much scrutiny for such things to go unnoticed. They created a lose-lose situation for themselves. It appeared that they either didn’t have a clue about antenna engineering or they tried to slip one past us. This wasn’t just an opening for the anti-Apple crowd — it was a disappointment for Apple customers used to the pursuit of perfection.

Anyone looking for evidence that Apple knew about the flaw from the start would point to Exhibit A: the bumper. A few designer cases aside, Apple hasn’t dabbled too much in cases before, yet bumpers were a part of iPhone 4 from the start. This could be perfectly innocent — it just looks suspicious given what’s happened.

So why didn’t Apple handle this better? Why would their response be an open letter (not written by Steve) that reeked of a company avoiding responsibility? For those experiencing dropped calls, the display of bars is hardly the issue. A software fix alone seemed laughably inadequate, and terribly un-Apple.

Why didn’t Apple do what they’ve done before? Steve personally responded to the original iPhone pricing fiasco by offering $100 gift cards to those who overpaid in the first three months. Why didn’t they offer iPhone 4 buyers something as substantial?

Personally, I believe lack of “substantial” has been the hold-up. That iPhone 4 open letter was their attempt to calm the torch-carrying masses at a time when they literally had nothing substantial to offer. The engineers hadn’t yet solved the design issue for future iPhones. Bumpers were back-ordered, so Apple couldn’t even reasonably suggest them as a fix. They may well have gotten themselves into a situation where there wasn’t a viable “right thing to do.”

But Steve has one power that few CEOs have. He can make things happen, even if they don’t seem possible. So I believe all the pieces are now in place for Apple to respond as we wished they would have responded earlier. I expect them to get back into to the right-thing business on Friday. It will be expensive, probably involving $50 gift cards or free bumpers to those who’ve already bought — and a no-questions return policy for those about to buy. Obviously it will also involve a plan to address the design flaw in manufacturing.

The great shame of this is that iPhone 4 is an amazing bit of technology. I have experienced no reception issues with mine. It’s one of those devices that makes me happier every day. Despite the feeding frenzy in the mainstream press and blogosphere, there is no iPhone 4 user revolt. People aren’t flooding the Apple Stores to get their money back. What we have is a huge number of happy customers being bombarded by stories telling them they shouldn’t be so happy. I’m not sure there’s any parallel in consumer product history.

I don’t mean to downplay this. The iPhone antenna issue is a problem that needed fixing yesterday. But there is an art to turning negatives into positives, and Apple is pretty good at it. I hope Apple sees this as another opportunity to demonstrate their commitment to customer satisfaction — and another opportunity to do the right thing.

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8
Jul 10

Don’t tell Steve Ballmer…

Coincidence or conspiracy?

I had a fun little surprise when I tapped out Steve Ballmer’s name in my iPhone Mail app, which then offered to auto-correct for me.

It only works when you use lower-case letters. But still, it’s a nice little touch.

Oh, those rascals in the iPhone software group…

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17
Jun 10

Welcome, iAds … maybe

One juicy part of the new iOS platform is iAds. Presented with much fanfare, iAds let developers put ads inside their apps, so people can plunge into an ad without leaving the app. Apple owns a burgeoning new in-app ad market, and developers own a new revenue stream.

Only one flaw with this plan: we have to look at the ads. In the frenzy over all the money this will make — for developers and for Apple — it’s easy to forget a basic fact of marketing. Nobody actually likes ads.

I’m reminded of the project briefs that were handed out to creative teams at one of my previous agencies. Every brief started with the same paragraph, which went something like this:

The customers don’t like you. They didn’t invite you in. They resent the intrusion. They wish you’d just go away. Now then … what were you going to say to them?

My point is, ads aren’t exactly the #1 draw in customers’ minds.

Sure, ads help make the world go ’round. But they’re also the number one cause of distraction and clutter. It’s not just you and me who think ads get in the way. Apple thinks it too. One of the coolest new features in Safari 5 is Reader — which allows the reader to strip the ads out of articles, making them easier to read.

So on one hand, Apple creates a whole new way to get ads into our lives. On the other, they create a whole new way to take ads out of our lives.

This gives my inner cynic a lot to work with.

First there’s the fact that Apple takes a cool 40% cut on every iAd, while they have zero financial interest in the ads Safari strips away. Second, there’s the perception that the iAd platform is so cool, the ads will be cool. Uh, right. And then there’s the idea that the added revenue from iAds will help developers keep their app prices down, or even make them free. Don’t hold your breath for that one.

Mind you, I’m not complaining — just pointing out some sobering truths. Ads are a fact of life, and Apple has done a great job of creating a rich platform they can control and profit by. I just don’t expect to be squealing with delight as iAds begin to sprout up across all my favorite apps.

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9
Jun 10

Welcome, iPhone 4

Despite the lost prototype fiasco, I thought the iPhone 4 intro was still pretty darn interesting. Guess there’s a bit of a difference between Gizmodo ripping the cover off and Steve Jobs walking us through the features. Some quick reactions to the phone, the event and the marketing:

A4 processor. Thank you! If iPhone performance = iPad performance, I will be euphoric.

24% thinner. Excellent. I hereby cease secretly envying my son’s iPod touch.

FaceTime, the technology. Totally love it. Dual switchable cameras and no-setup software are so very Apple. And tremendously cool.

FaceTime, the video. Anyone notice that Apple seems to be getting sappier as it gets bigger? I miss the edgier stuff. Whatever, maybe I know too much about how ads get made for my own good. Since the phone isn’t shipping yet, I assume we’re looking at actors from central casting getting misty-eyed on cue. But that’s just me.

iPhone 4, the video. Polished and professional. But, as noted in the past, these launch videos have become formulaic. Same cast of characters, familiar hyperbole. Wish they’d stray just once to prove it can be done. Apple = creativity.

The Glitch. It’s a shame, but meaningless in the end. Once, when Bill Gates publicly suffered a horrible tech problem on stage, we agency mischief-makers turned it into a 30-second ad for Apple. Steve wasn’t interested. “This stuff happens to all of us,” he said. Let’s see if the courtesy is returned.

Renaming the OS. In a post back at launch time, I thought it odd that something called iPhone OS would power things that weren’t phones. That mismatch is indicative of the thinking in effect when the moniker was selected. This was just a no-brainer — with three i-devices running the same OS, the new name is perfect. iOS forever.

Retina Display. Can’t wait to see it in person.

5-Megapixel Camera. Pixels aren’t everything, but all the camera improvements together should bump up the quality nicely. I may actually start using this camera.

iMovie. I love surprises. iMovie for iPhone was a good one. In glorious 30fps 720p. Well done.

Unified Mailbox. Good lord, what took you so long.

Folders. My app screens had become agonizingly complicated. Much appreciated.

iBookstore. Will please many, but not me. I’ve tried to read on an iPhone and it’s too damn tiny. If the gods meant us to read on iPhone, they would never have given us iPad.

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24
May 10

Emergency! Apple adds a few web pages

Forget the BP oil spill. Never mind the European financial crisis. Apple has put up a few web pages.

You’d think by now it would cease to be surprising when grown adults overreact to this stuff. But I’m honestly amazed how many sites reported last week that Apple has started a new Mac campaign with the theme Why you’ll love a Mac — replacing its much-loved (and now much-expired) Get a Mac campaign.

Good lord. Relax.

Why you’ll love a Mac is not a campaign. It’s a series of web pages very much like those Apple has used for years to present the benefits of both Mac and Mac OS X.

Looks to me like the contracts for Justin Long and John Hodgman have simply lapsed and Apple has removed the spots from their site accordingly. Why you’ll love a Mac now tells the feature overview story.

Who knows what the new campaign will be, or if Apple even believes a Mac campaign is required at the moment. But I’ll go way out on a limb and predict that whenever a new campaign begins, it will not be a list of benefits with the theme line Why you’ll love a Mac.

Go about your business, citizens. Remain calm. Help is on its way.

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22
Apr 10

Hunting for iPhone prototypes in the wild

My heart goes out to the Apple engineer who chose the wrong moment to have a memory lapse, and screwed up an Apple product launch like no one has ever done before. I’m sure it will be a birthday he remembers.

I do believe the story is exactly what it appears to be. A genuine mistake by a young guy who must be very, very, very sorry at this moment. I don’t buy the evil-Apple theories. (“This is an Apple plot to create more buzz!”) However, I do believe there’s another part to this story that isn’t getting any press.

This guy isn’t working alone. If Apple is testing the 4G iPhone outside of the lab, surely they’re not entrusting the whole operation to one 27-year-old, beer-drinking, Facebook enthusiast.

Trust me, the 4G iPhones are among us. In bars, restaurants, cafés and on the street. Who knows how many there are, but they’re out there — just waiting to be discovered. It’s not likely you’ll find one abandoned on a barstool (it never hurts to check), but if you look hard enough, you may hit pay dirt.

So be vigilant. You may well become the next person to spot a secret iPhone. Fame and fortune awaits. Here are some tips to help you snare the big one:

1. Look for an iPhone interface on a phone that looks way too blocky. That’s a clever disguise from those sneaky Apple engineers.

2. Look for the most nervous-looking phone user in the room. Does he/she seem to glance left, right and behind before using it?

3. Ingratiate yourself by buying the suspect a drink. Then say, “Hey, can I play with your iPhone?” If the person leaves quickly, follow in pursuit. You’ve got a live one.

4. Pretend you’re one of them. Stealthily sit next to the phone user, look subsersive and speak in hushed tones, “How’s your 4G doing? Mine’s working out great.” You may get an incriminating response.

5. Listen to other people’s conversations whenever possible. If you hear something like, “Wow, I’m really digging my new secret 4G iPhone prototype,” notify Gizmodo.com immediately. It’s payday.

Good luck, and happy hunting.

One last tip: if you haven’t yet had your fill of iPhone prototype silliness, Scoopertino has a different spin on it today.

(In case you’ve been in an isolation booth these past few days, here’s the story of the lost iPhone.)
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14
Apr 10

MacBook Pro: at a loss for words

Under no circumstances take this as a criticism. This is a big, empathetic hug from a kindred spirit who knows the pain. Writing ain’t easy.

Imagine you’re the hungry writer at Apple who gets the job of introducing the new line of MacBook Pros. This is your moment. No more writing Snow Leopoard pages buried six links deep. You’re the guy who is going to introduce the laptops every pro has been lusting for. You couldn’t even sleep last night, being all giddy about today’s briefing. And now the meeting’s about to begin…

The Keynote presentation is Apple-flawless. The product manager takes you through all of MacBook Pro’s new features, one by one. The presentation is dramatically building to the “key message” — the magic thought that is to pervade all marketing materials for the updated product line. It’s not just any thought. It’s been blessed by Steve himself. It will be your guiding light as you write your little heart out.

You lean forward in your chair as the last feature slide begins an impressive origami transition, and finally the key message reveals itself: It’s the fastest MacBook Pro ever.

Everyone else in the room seems to be eagerly taking notes. But you’re the one who has to write the damn web pages. So you get up your nerve to look this gift horse in the mouth and ask,”Excuse me, but is that it? It’s faster?”

“Exactly,” says the product manager.

You suddenly feel some other person inside your own body, someone who’s a lot feistier than you, and that person grabs your microphone.

“Wait a second,” you hear yourself say, “isn’t that the same message we used when we introduced the previous new MacBook family? And the one before that? And the last five generations of iMac? And every generation of Mac Pro???”

“Sure is,” says the product manager, with a forced smile, “but you’re the writer — have some fun with it.”

The fact is, there’s nothing tougher than having to go to the well, time after time after time, to come up with a new way to say the same old thing. And in the technology world, just about every product refresh is the same old thing. More, better, faster. This time around, we get The fastest, most powerful MacBook Pro ever. Times three. Uh huh. Like there’s any surprise that the new MacBook Pros are faster than the old MacBook Pros. Or some precarious thrill to the fact that three MacBook Pros are being replaced by the same three MacBook Pros.

They should make one of those Budweiser radio commercials about a new “American Hero” — the writer who must somehow turn a completely unsurprising product positioning into a headline that will stop you in your tracks. It takes guts, stamina, and the ability to trash your own work repeatedly until you come up with something you might actually be proud of.

I’ve thought long and hard about getting a new MacBook Pro this year, but I think I’m going to pass. I’m crossing my fingers that next year’s models will be even faster.

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12
Apr 10

Searching for meaning in iPad

What could possibly follow an entire week of iPad-related posts — but yet another. Bear with me please. Just one more.

Now that I’ve had a week to chat it up with fellow iPad owners, probe those who have resisted temptation and those who are so far temptation-free, one reaction to iPad stands above the rest to me: an awful lot of people just don’t have a clue how they’d use it.

This is stirring an ancient memory.

Back in Apple’s earliest days, when they were promoting the steam-powered Apple II, the company had a similar problem. While that newfangled personal computer thing was intriguing, people simply didn’t understand how it fit into their lives. So Apple ran an insert in major magazines with the headline “Will someone please tell me what a personal computer can do?” (or something close). Inside, it listed 100 uses that would blow your mind — like writing a letter, storing recipes, shooting aliens, wild things like that.

Obviously this is a very different time, and people are infinitely more sophisticated about technology. They don’t need an education about the kinds of things they can do with an iPad. But iPad does shake up the time and space factor. Many can’t quite tell how it fits into their lives. In effect, they’re asking “Will someone please tell me when, where and why I’d use an iPad?”

This is a perfectly human reaction. It’s positive in the sense that it confirms how new iPad really is. That lost feeling can’t help but fade as more imaginative apps appear, and as real people (not reviewers) begin to share their personal experiences.

My only concern: a campaign that only features people sitting on a couch doesn’t answer too many questions. I hope the message gets richer.

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