Posts Tagged: iphone

Advertising / Strategy / Technology — 4 Comments
17
Jun 10

Welcome, iAds … maybe

One juicy part of the new iOS platform is iAds. Presented with much fanfare, iAds let developers put ads inside their apps, so people can plunge into an ad without leaving the app. Apple owns a burgeoning new in-app ad market, and developers own a new revenue stream.

Only one flaw with this plan: we have to look at the ads. In the frenzy over all the money this will make — for developers and for Apple — it’s easy to forget a basic fact of marketing. Nobody actually likes ads.

I’m reminded of the project briefs that were handed out to creative teams at one of my previous agencies. Every brief started with the same paragraph, which went something like this:

The customers don’t like you. They didn’t invite you in. They resent the intrusion. They wish you’d just go away. Now then … what were you going to say to them?

My point is, ads aren’t exactly the #1 draw in customers’ minds.

Sure, ads help make the world go ’round. But they’re also the number one cause of distraction and clutter. It’s not just you and me who think ads get in the way. Apple thinks it too. One of the coolest new features in Safari 5 is Reader — which allows the reader to strip the ads out of articles, making them easier to read.

So on one hand, Apple creates a whole new way to get ads into our lives. On the other, they create a whole new way to take ads out of our lives.

This gives my inner cynic a lot to work with.

First there’s the fact that Apple takes a cool 40% cut on every iAd, while they have zero financial interest in the ads Safari strips away. Second, there’s the perception that the iAd platform is so cool, the ads will be cool. Uh, right. And then there’s the idea that the added revenue from iAds will help developers keep their app prices down, or even make them free. Don’t hold your breath for that one.

Mind you, I’m not complaining — just pointing out some sobering truths. Ads are a fact of life, and Apple has done a great job of creating a rich platform they can control and profit by. I just don’t expect to be squealing with delight as iAds begin to sprout up across all my favorite apps.

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Apple News / Naming / Technology — 9 Comments
9
Jun 10

Welcome, iPhone 4

Despite the lost prototype fiasco, I thought the iPhone 4 intro was still pretty darn interesting. Guess there’s a bit of a difference between Gizmodo ripping the cover off and Steve Jobs walking us through the features. Some quick reactions to the phone, the event and the marketing:

A4 processor. Thank you! If iPhone performance = iPad performance, I will be euphoric.

24% thinner. Excellent. I hereby cease secretly envying my son’s iPod touch.

FaceTime, the technology. Totally love it. Dual switchable cameras and no-setup software are so very Apple. And tremendously cool.

FaceTime, the video. Anyone notice that Apple seems to be getting sappier as it gets bigger? I miss the edgier stuff. Whatever, maybe I know too much about how ads get made for my own good. Since the phone isn’t shipping yet, I assume we’re looking at actors from central casting getting misty-eyed on cue. But that’s just me.

iPhone 4, the video. Polished and professional. But, as noted in the past, these launch videos have become formulaic. Same cast of characters, familiar hyperbole. Wish they’d stray just once to prove it can be done. Apple = creativity.

The Glitch. It’s a shame, but meaningless in the end. Once, when Bill Gates publicly suffered a horrible tech problem on stage, we agency mischief-makers turned it into a 30-second ad for Apple. Steve wasn’t interested. “This stuff happens to all of us,” he said. Let’s see if the courtesy is returned.

Renaming the OS. In a post back at launch time, I thought it odd that something called iPhone OS would power things that weren’t phones. That mismatch is indicative of the thinking in effect when the moniker was selected. This was just a no-brainer — with three i-devices running the same OS, the new name is perfect. iOS forever.

Retina Display. Can’t wait to see it in person.

5-Megapixel Camera. Pixels aren’t everything, but all the camera improvements together should bump up the quality nicely. I may actually start using this camera.

iMovie. I love surprises. iMovie for iPhone was a good one. In glorious 30fps 720p. Well done.

Unified Mailbox. Good lord, what took you so long.

Folders. My app screens had become agonizingly complicated. Much appreciated.

iBookstore. Will please many, but not me. I’ve tried to read on an iPhone and it’s too damn tiny. If the gods meant us to read on iPhone, they would never have given us iPad.

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Strategy — 5 Comments
31
Mar 10

The joy of having a backbone

Last week Apple acquired the iPad trademark from Fujitsu, about two months after they launched iPad. Three years ago they acquired the iPhone trademark from Cisco, about a month after they launched iPhone.

Yikes. Any armchair lawyer could tell you this isn’t the ideal way to go about securing a product name. Once you’ve launched, your negotiating position pretty much evaporates.

So which is it? Does Apple have an incredible knack for getting itself into dicey situations? Or does it simply have a backbone?

The truth is, Apple often succeeds because it is willing to stand up for what it wants. Sometimes that requires going up against other companies. Other times, it likely involves going up against its own lawyers — who surely wouldn’t advise launching a product without first securing the name.

Steve Jobs has a refreshing attitude about lawyers. He listens to them carefully, and then he makes a decision based on many factors, including his long-term vision and short-term marketing goals. He wants to understand the risk, but he will decide if the risk is worth it. And oftentimes it is.

This just doesn’t happen in most places. Certainly not on such a visible level. When a company’s legal department issues a ruling, it’s all over. And since it’s the lawyers’ job to keep the company out of the courts, their opinions are invariably conservative. Some of the feistiest clients I’ve known would never dream of pushing back against the lawyers — even if it’s to discuss the wording of a legal disclaimer.

I can’t imagine IBM, Dell, Intel or any technology company exposing themselves to lawsuits over a product name. It’s unthinkable. But that’s exactly the kind of thing Apple does think about. Over and over, they prove that a little backbone can go a long way.

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Advertising / Creative / Strategy — 6 Comments
9
Mar 10

Palm Pre: hanging on for dear life

[Sorry, the commercial I featured in this post has mysteriously disappeared from YouTube.]

It would be tough for Palm CEO Jon Rubenstein to have nightmares scarier than his everyday reality. Under-budgeted and under-technologied, he must do battle with iPhone, BlackBerry and the League of Android.

Yet the show must go on. So the ad agency is tasked with somehow stirring up interest for the Palm Pre Plus, making enough noise to give this little fella a fighting chance. What would you do? Rhetorical question. But I’m pretty sure it wouldn’t be the above.

This ad, creatively entitled Features, is exactly that: a fairly dry list of features. This wisp of an idea is actually more of prayer: maybe, possibly, if we list enough distinguishing features, people will start lining up to buy this thing.

Sorry Palm, it doesn’t work that way. First, if these really are your best features, you might as well hang it up right now. Signature styling? Smart notifications? Integrated calendar view? An app that turns your phone into a mobile hot spot? Oh. Well that last one’s actually pretty cool. But a single shiny thing is hardly going to steal your quarry from the clutches of iPhone or Android. Second, creativity is your friend. At least it should be. You just made a movie with an email-sized idea.

This spot is further proof of something that hardly needs more proving: most companies do not take risks at times of crisis — even if that might be their best chance for recovery. They operate on logic. They play it safe when, more than anything, they need to capture people’s imaginations. There is no imagination-capturing going on here. Spots like this are born of rooms filled with nervous people.

Only a creative idea can command attention and change perceptions. Or, I should say, a creative idea with a budget that lets you play with the big boys. The more Palm churns out harmless ads like this, the farther into the hole they sink.

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Strategy / Technology — 9 Comments
20
Jan 10

Nexus One: the world’s fastest price cut

Everything's fine ... really

Well, that didn’t take long. Just nine days after the launch of the Nexus One phone, Google and T-Mobile announced a $100 price drop. Only catch: it’s not for everyone.

Existing T-Mobile customers only. Account active for 22 months only. Individuals only. No business or family accounts. No phones numbers ending in 7 or 2. Okay, just kidding about the last one — but it doesn’t feel so out of place with the actual restrictions.

In its email to customers, Google is outright cheery: “Good news! The upgrade pricing for existing T-Mobile users with data plans has changed from $379 to $279.”

Not to throw cold water on the merriment, but “good news” like this normally happens only after bad news reaches the CEO’s desk. Like puny first-week sales of 20,000 (vs. iPhone 3GS’s first-week sales of 1.6 million). Or a customer uprising due to lack of tech support.

How different companies respond to similar circumstances is revealing. Remember when the first iPhone met with pricing resistance? Just two months after launch, Apple responded with a price cut. But theirs applied to all customers — $200 off for new purchases and $100 Apple Store coupons for those who’d already bought. Some felt that Apple actually ended up with a net positive for being forthright and fair.

Google and T-Mobile, however, have chosen to zero in on a subset of their customers: upgraders only. It’s as if someone had calculated the least possible thing they could do to help right the ship — which actually diminishes the good will generated by offering a discount in the first place.

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Strategy / Technology — 6 Comments
11
Jan 10

Overlooking the obvious


slabInvest in Android. Check. Sign up telco partners for Android. Check. Develop our own Google-branded phone. Check. Rehearse big launch event for Nexus One. Check. Open online store. Check. Set up customer support system. Uh… whoops.

Looks like someone at Google forgot their Boy Scout motto. Thanks to a surprising lack of preparedness, Google’s support forums are now flooded with Nexus One owners searching for answers. No luck with T-Mobile either — they just send you back to Google, where the best you can do is send an email and wait up to 48 hours for a response.

Chalk this up to Google’s rookie status in the hardware biz. It took Apple many years to build a seamless, positive customer path from ads to Apple Store to packaging to post-purchase care. At this point, Google’s phone business is, to be kind, just a wee a bit looser.

No company battling for the hearts and minds of customers can rest on the the laurels of hardware or software. They have to build a rich and happy customer experience. There are many ways Google can do this — but they might start by answering their phone.

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Strategy / Technology — 5 Comments
7
Jan 10

Some fine print from Google

nexus_one_asteriskAndy Rubin is the founder of Android and currently VP of Engineering at Google. In the afterglow of the Nexus One unveiling, the Washington Post ran an article noting his similarities to Steve Jobs.

Unfortunately, our friend Andy is actually sounding more like Steve Ballmer.

When asked when existing Android phones will be upgraded to be on par with Nexus One, Andy explained that “older” Android handsets may not be able to support the “full experience” of the newer Android releases — just as older PCs may not be able to run the newest version of Windows.

Come again? I could have sworn that the planet’s entire supply of Android phones was less than six months old. (Turns out HTC, manufacturer of Nexus One, did start making them at the end of 2008.) Whatever, it seems incredibly early to be talking about creeping obsolescence.

Remain calm, Droid enthusiasts. Motorola says you’re definitely getting the upgrade. As for the others, Google says they’ll make the software available within days, but it’s up to each manufacturer to decide when — and if — the update gets rolled out to their devices.

So. If Google was indeed harboring dreams of becoming the Microsoft of the phone world, I’d say they’re well on their way.

This should further fuel the debate over open systems (Android) vs. closed systems (iPhone). Yes, you get a lot more choices when you shoot for ubiquity — but things can get messy quick.

A Nexus One Q&A, including Andy Rubin’s comments, can be found at Computerworld.

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Advertising / Creative / Strategy — 16 Comments
25
Nov 09

Apple gets a little tetchy

Uh oh. I’m sensing a disturbance in The Force.

This is one of two new spots that just started running for iPhone. Both are doing something iPhone has never done before: they’re responding to an alarm. It seems that Verizon is scoring points with their relentless pounding of the widely disliked AT&T network, and it’s getting hard to ignore.

These commercials put up a decent defense but, unsurprisingly, they feel a bit defensive.

The network vs. network argument is actually a distraction for Apple. Because when they talk about the network, they stop talking about their truly monstrous advantage — 100,000 apps. They’re reduced to claiming simultaneous voice and data capability. In this sub-debate, whose advantage would you really prefer? Apple’s simultaneous thing, or Verizon’s vastly larger network that doesn’t drop calls?

Both of the new iPhone spots give us examples of AT&T’s “superiority,” then deliver the punch line: Can your phone and your network do that? The challenging, inelegant tone actually feels more like Verizon than Apple.

To be honest, I find it odd that Apple is even suiting up for this fight. The crummy network is AT&T’s fault. If the ship is springing a few leaks, I’d expect Apple to fire off a note to AT&T: “If you really love me, you’ll go beat up Verizon for me.” Who knows, maybe they’ve gone back and forth on that one.

Whatever their mission, Apple’s creative standards can’t be compromised. If they feel it’s important to go toe-to-toe with Verizon on the network issue, they have to find an Apple-like way to do that. They’ve pummeled their foe masterfully in the Mac vs. PC campaign. Surely they can find a way to slap Verizon around — and entertain us along the way.

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Advertising / Creative / Strategy / Technology — 3 Comments
28
Oct 09

Shootout at the smartphone corral

Lore has it that when you’re the top gunfighter, there’s always some young buck dreaming of taking you out. So it is that Verizon lurks around the next corner for iPhone, armed with its Android-powered device. While no blood has yet been spilled, Verizon is out there baiting Apple with a teaser. Who knows how #1 will fight back, but for now one of the townsfolk has stepped in to defend Apple’s honor. It’s a fun little exchange.

Here’s the Verizon teaser:

Here’s the Apple fanboy comeback:

One creative note: I have to hand it to the Apple guy for the way he uses self-deprecating humor at the close. Most advertisers are so busy attacking competitors or bellowing their own advantages that they rarely employ this tone. It’s a far more human way to go, as you can see just by watching these two spots side by side.

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Advertising / Creative / Strategy — 2 Comments
10
Sep 09

Going where someone has gone before

How do you sell an okay smartphone like Palm Pre when you’re up against a certifiable revolution like iPhone? Not so easy. So let us exude warmth and empathy for our advertising brothers up north, doing this work for Bell Canada. Then let’s slap them around a bit for violations of the creative code.

We could file this under “imitation is the greatest form of flattery.” But we’ll instead file it under “imitation.” Look at this spot (one of three I see on YouTube) and see if it reminds you of anything. In theory, one valid form of attack would be to turn Apple’s weapon against them. However — if you’re going to use that technique to somehow call attention to your own product, surely you could add some distinguishing mark of your own. A clever ending, perhaps? An unexpected twist? A stylish vest? (Oh, right, they tried that.) If not for brand-building reasons, there’s always professional honor.

I think there’s a valuable lesson here for every student of our craft. The quality of voiceover and music in this spot are not excruciatingly bad — they just seem that way. And they seem that way because we all play back the Apple spots in our minds — and, sorry, Apple got there first. That’s the danger of imitating. You’re not dealing with absolutes, you’re dealing with human perception. Personally, this spot just makes me want to hug my iPhone a little harder.

I couldn’t find any current references to those responsible for Bell’s work, other than some older news releases referencing “The Dream Team” of four agencies working together on behalf of Bell, “led by an elite trio of creative directors collaborating in a new and innovative client-agency model.” Note to PR department: stop it.

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