Well, that didn’t take long. Just nine days after the launch of the Nexus One phone, Google and T-Mobile announced a $100 price drop. Only catch: it’s not for everyone.
Existing T-Mobile customers only. Account active for 22 months only. Individuals only. No business or family accounts. No phones numbers ending in 7 or 2. Okay, just kidding about the last one — but it doesn’t feel so out of place with the actual restrictions.
In its email to customers, Google is outright cheery: “Good news! The upgrade pricing for existing T-Mobile users with data plans has changed from $379 to $279.”
Not to throw cold water on the merriment, but “good news” like this normally happens only after bad news reaches the CEO’s desk. Like puny first-week sales of 20,000 (vs. iPhone 3GS’s first-week sales of 1.6 million). Or a customer uprising due to lack of tech support.
How different companies respond to similar circumstances is revealing. Remember when the first iPhone met with pricing resistance? Just two months after launch, Apple responded with a price cut. But theirs applied to all customers — $200 off for new purchases and $100 Apple Store coupons for those who’d already bought. Some felt that Apple actually ended up with a net positive for being forthright and fair.
Google and T-Mobile, however, have chosen to zero in on a subset of their customers: upgraders only. It’s as if someone had calculated the least possible thing they could do to help right the ship — which actually diminishes the good will generated by offering a discount in the first place.


Andy Rubin is the founder of Android and currently VP of Engineering at Google. In the afterglow of the Nexus One unveiling, the Washington Post ran an 