Posts Tagged: steve jobs

observatory — 8 Comments
1
May 12

An insanely good week

In theory, I’ll stop blabbing about my book Insanely Simple sometime soon. But hey, I’m a first-time author. Let me have just a few days to be giddy. This thing has been so much fun, I thought I’d share the adventure.

As you are no doubt aware, the Apple crowd picks up on things quickly. The buzz was so good, my book hit #75 on Amazon on the first day. I’m truly thankful to all who were interested enough to actually hit the Buy button.

Launch day started with an appearance on CNBC’s Squawk Box. Only problem was that I had to be at the CNBC studios in NJ at 6:00 am — which meant being up at 4:00. Honestly, I don’t think I’ve seen that hour in 20 years. There’s no prep at all for these things. You show up, they plunk you down in a chair and start counting down from five. Suddenly you’re on live TV. But the way this show works — with three talkative hosts — I quickly felt at ease. It felt kind of like sitting in a living room talking with friends. See this segment here. (But to get the full effect, set your alarm for 6:00 am and then watch it.)

On the following day, I was on Bloomberg’s show In The Loop. (See that here.) It’s interesting the way they shuffle guests in and out without missing a beat. Live TV really is like walking a high wire, and these news shows have it down to a science. Second by second, things happen with incredible accuracy.

The reviews of Insanely Simple have almost all been very positive. My favorites so far have been The Boston Globe, MacStories and The Verge. That last one is quite thoughtful, containing both praise and criticism. Well written.

Just this morning a story went up on The Fiscal Times. This is more of an interview than a book review, and it’s one of my favorite articles so far. It perfectly captures the reasons I wrote the book and puts the concept of simplicity in its proper context.

I had a good time doing a couple of podcasts, which you can find on iTunes. Search for Cult of Mac’s CultCast #10 (12 Years With Steve); and Your Mac Life for its April 25th podcast.

I’ve been doing a lot of radio shows too. Just yesterday I was a guest on the Brian Lehrer show on WNYC.

This is all really just the tip of the iceberg. There’s been much more, and there’s more to come. Later this month, I’ll be heading out to Japan and the UK for a series of events in those countries.

Anything I wish I’d done differently? Absolutely. At times, part of me wishes I could have a complete do-over. Between the writing of the book itself and the explaining of the book afterward, there is much for a first-timer to learn. Although most have understood the point of my book, one has no control over what people write. One article headlined the fact that I thought Apple’s marketing will suffer without Steve Jobs (which I never said), and that the Jeff Goldblum campaign introducing iMac was a mistake (which I also never said). Those things can be frustrating.

If you’re interested in joining the discussion about the book, or keeping up with the articles, just hit the Like button over at my Facebook author page. That way, you’ll get updates in your newsfeed. You might also sign up for my newsletter over there in the sidebar.

Once again, a huge thanks to all of you for your interest and support.

advertising / creative — 11 Comments
27
Feb 12

Ron Johnson’s night at the Oscars

Last night, jcpenney was hard to miss on the Oscars — with not one, but five commercials.

I swear I’m not turning this blog into a retail site.

But if you’re an Apple-watcher, it’s interesting to see how Ron Johnson is leveraging a core Apple value to power his vision at JCP.

It’s all about the customer experience.

The reason Ron has a good chance of succeeding is that he isn’t merely parroting Steve Jobs’s mantra. Steve brought Ron into Apple because the love of retailing was already in his blood.

Having reimagined Target, Ron was a key player in developing the Apple Store concept. He was personally responsible for dreaming up the Genius Bar, which has allowed Apple to build personal connections with its customers.

In explaining JCP’s plans, Ron often cites the Apple Store as an example. He points out that anyone can buy an Apple product online with minimal effort — yet they flock to the Apple Store in incredible numbers. That’s because they get something there that they can’t find anywhere else. It’s the Apple Store experience that draws customers in.

So yes, you can buy clothes and household goods online or in a hundred other stores. But if JCP can create a great shopping experience, it may well get those bodies in motion. Ron envisions a JCP where customers feel the love and attention, get a good deal and enjoy perks they can’t find elsewhere.

The naysayers might look at last night’s ads and say “is that it?” The changes JCP showcased were whole-number pricing, no-hassle returns, and a merciful end to coupons and super-sales. Just keep in mind that what you’re seeing is the tip of the iceberg. Ron and his new president Michael Francis (formerly of Target) have only been on board since November 1st, and the real innovations will appear over the next year or two.

I was super-happy that my involvement with JCP continued from the initial manifesto ad through the creation of these commercials.

Without question, this was the most ambitious (and fun) project I’ve ever been part of. We had a devoted team, a world-class director (Bryan Buckley), supportive clients and a cast of hundreds. And, of course, Ellen was as much fun to work with as she appears to be.

You can see all five spots here. And, to get a sense of the good time we had, take a look at the outtakes posted on Ellen’s site (more will be added after she unveils them on her show today).

Follow me on Twitter @ksegall.

advertising / apple news / creative / dell / insanely simple / intel / simplicity / steve jobs — 68 Comments
15
Feb 12

And now, a different kind of Apple book

True confession time:

I’ve written a book.

Something tells me you won’t be surprised when I tell you it’s about Steve Jobs and Apple. But this book is different. Really.

That’s because (a) I had a unique vantage point to some pivotal events in Apple history, and (b) this book focuses on one thing alone — the core value that has driven Apple since the beginning.

Insanely Simple is about Apple’s obsession with Simplicity.

You can see Simplicity in everything Apple does: the way it organizes, innovates and communicates. In fact, one could argue that it was Steve’s unrelenting passion for Simplicity that helped Apple rise from near-death in 1997 to become the most valuable company on Earth in 2011.

My observations come from over 12 years of experience as Steve’s agency creative director, from NeXT to Apple. Also relevant to my story are the years I spent on the agency team during John Sculley’s rule at Apple. And then I had some interesting (and often excruciating) experiences in the worlds of Dell, Intel and IBM — which made me even more conscious of what sets Apple apart.

To Steve Jobs, Simplicity was a religion. But it was also a weapon — one that he used to humble competitors once thought to be invincible.

Apple’s devotion to Simplicity is the one constant that can be traced from the first Apple II computer all the way to today’s iPad. Though the company’s success is built upon engineering and design skills, it’s the love of Simplicity that truly powers Apple, revolution after revolution.

Technically, this is a business book. The idea is that in a complicated world, nothing stands out like Simplicity. If you better understand how Apple’s obsession has driven its success, you can adopt the same principles to boost your own organization — or your own career.

That said, Insanely Simple is a general interest book too. It’s a fun read for anyone who’d like to know what it was like to work in Steve’s world during the rebirth of Apple. It will give you a better understanding of what makes Apple Apple.

Crass salesmanship alert: I think you’ll like it. In my book, as I do in my blog, I use my personal experiences with Apple, NeXT and other companies to illustrate the power of Simplicity — and to warn of the evils of Complexity. Many of my stories have never been told publicly, so you’ll find more than a few surprises.

There’s a bit more about the book here.

Insanely Simple is available April 26th, but you gain extra appreciation points if you pre-order — which you can do at iBooks, Amazon, Barnes & Noble, IndieBound and 800-CEO-read.

Last, I invite you to join my new mail list over there in the sidebar. I promise not to abuse the privilege, and I’d love to make you part of my secret club.

Thanks all!

advertising / apple / creative / iPad / iPhone / iPod / observatory / strategy — 22 Comments
1
Feb 12

Where have Apple’s headlines gone?

Driving around LA with colleagues recently, we were greeted by iPad billboards just about everywhere we went. All shared the same clever headline: “iPad 2.”

That got my merry band wondering: when was the last time an Apple billboard or poster actually had a headline. (At least a smart headline in the Apple tradition.)

Before the “iPad 2″ headline, the headline was “iPad.” The old iPod “silhouette” billboards had headlines that seemed like novels in comparison — they said “iPod + iTunes.”

I don’t mean this as an indictment. It’s simply an observation. In fact, if I were so disposed, I could rationalize both ways of thinking.

Say no to headlines!
Apple makes things simple. What could be simpler than a beautiful image and a product name? Brevity is its own form of cleverness, and a minimal number of words makes Apple stand out even more from its complicated competitors. Apple has transcended the need to explain things. If you really want more words, there are plenty of them at apple.com.

You’re blowing a major opportunity — repeatedly.
Steve Jobs himself once told me that every single ad is an opportunity to build the brand. Every time you fail to do that, it’s an opportunity lost. Now Apple is missing what its smart headlines used to add, and therefore not connecting at the same level. Those headlines are what originally gave Apple its public personality — they put Apple in a class by itself. Is it too much to ask for a few clever words?

So what gives? Has Apple lost the ability to craft a good headline? Or does it truly believe that an image and a product name is the ultimate act of advertising minimalism, and therefore a perfect representation of the Apple brand?

One argument against the latter is that the most recent images Apple has given us don’t exactly come from the adrenaline-pumping school of photography. The current iPad 2 billboard (above), in which we see a side view of Mr. Fingers picking up an iPad, is about as sleepy as it gets.

So what do you think?

Personally, I miss the little smile that used to come with seeing a great Apple ad. I get that the products are cool-looking, and the visual reminder is helpful. But those three or four words that made you think, “Damn, those guys are good” really did add another dimension to the ads.

Clearly Steve Jobs came to believe that the headlines were no longer necessary. It will be interesting to see how Apple’s creative work evolves now that others have full responsibility.

advertising / apple / creative / iMac / observatory / steve jobs — 9 Comments
22
Nov 11

Steve Jobs talks PC vs. TV

Fortune blogger Philip Elmer-DeWitt uncovered this gem recently — a segment of Steve Jobs’ appearance at the CAUSE 1998 Conference in Seattle.

The video quality is terrible, and the black turtleneck plays second fiddle to a shirt. But the clip is interesting on a few levels.

First, Steve gives one of his more animated performances. At certain points, it’s almost as if he’s trying out a comedy act — and the audience does its part, sounding much like a laugh track. The speech does have substance though. In it, Steve puts television in its place. “TV turns your brain off, PCs turn your brain on,” he says.

Few people would know this, but Steve didn’t exactly pull that thought out of mid-air. He was actually re-purposing the script from an iMac campaign that never saw the light of day.

Right after we signed Jeff Goldblum, we shot a number of iMac commercials in which Jeff repeatedly drove home the point that iMac was for turning your brain on, while TV was for turning your brain off. In one spot, Jeff walked a path littered with old TVs as he spoke. In another, he sat with a bunch of children on the floor, all gathered around an iMac. The theme of the campaign was “iMac. It’s not TV.”

Why did the ads never run? In the end, they just weren’t good enough. Fortunately, on our last shooting day, when we were beginning to feel like we might need a Plan B, we wrote a quick script and shot a test spot featuring Jeff speaking directly to the camera. It worked great. With Steve’s enthusiastic approval, we grabbed a new director and shot the Jeff Goldblum spots that ultimately did run.

I was unaware that Steve had ever used the “brain on, brain off” argument publicly until I saw this video. I’m glad he was able to find a good use for it — especially since it cost him a pretty good chunk of cash.

 

observatory / steve jobs — 6 Comments
28
Oct 11

Isaacson: What made Steve Steve

Stop pressuring me. I’m reading as fast as I can.

I have to say, I’m thoroughly enjoying Steve Jobs by Walter Isaacson. Even more impressive than the writing (which is great) is Isaacson’s ability to weave an incredible number of interviews into one coherent story.

I’m not nearly done yet. But what interested me so much in the first half of the book are the early behaviors/experiences that helped form the mature Steve.

Stop here if you don’t want to hear any spoilers.

1. Visiting a dairy farm in Wisconsin, Steve witnessed a newborn calf struggle to its feet. He thought it was remarkable that she was “hardwired” to accomplish this instinctively. Somehow the brain and body were engineered to work together from the start. Ordinarily, I’d say it’s a stretch to tie this to Apple’s hardware and software working together — except that this story comes directly from Steve. The fact that he remembered it so distinctly is interesting, to say the least.

2. Steve’s father taught him a lesson in craftsmanship when they built a fence together, paying attention even to the details that no one would ever see. Many years later, in creating the first Macintosh, Steve demanded that the internal circuit board be better looking, even though no user could ever see it.

3. Of his time in India, Steve observed that the locals used their intuition more than their intellect. Steve said, “Intuition is a very powerful thing, more powerful than any intellect, in my opinion. That’s had a big impact on my work.” I’ll say.

4. Steve was barefoot when he pitched the Apple II to Atari’s president, Joe Keenan. He put his feet up on the desk while they talked and Joe didn’t like it one bit. Some 20 years later, I had the pleasure of seeing the same routine at one of our agency meetings, right there in the Apple boardroom. We weren’t grossed out, but I can’t say I’ve ever seen the bottoms of any other CEO’s feet.

5. In 1981, Steve had a “father figure” in then-CEO of Apple Mike Markkula. Steve said Mike is the one who taught him all about marketing — which is a huge deal, since we all know how Steve’s marketing sense permeates everything Apple does. Mike crafted a one-page paper entitled “The Apple Marketing Philosophy.” Isaacson summarizes its three main points. Empathy: establishing an intimate relationship with the feelings of customers. Focus: eliminating unimportant opportunities so they could do a good job of the things they wanted to do. Impute: ensuring that products are presented in such a way that people perceive quality. The 1981 Apple sounds suspiciously like the 2011 Apple.

6. Steve signed up for a booth at the West Coast Computer Faire, where the Apple II would make its debut. He shocked Woz by paying $5,000 for the best location in the hall, next to the entrance. Woz: “Steve decided that this was our big launch. We would show the world we had a great machine and great company.” Of course, over the years Steve would make sure Apple had a commanding presence at every show — until the company was successful enough that it didn’t even have to show up.

7. Everyone knows about Steve being inspired about the graphical interface and mouse he saw at the Xerox PARC facility. The part I never heard before was that Xerox’s mouse had three buttons and cost $300. Steve went to a local design firm, demanding a single-button mouse that cost $15. Not surprisingly, he got it.

Not that I ever suspected that the modern Steve magically appeared from nowhere — but it’s interesting to see how many of his famous behaviors and beliefs were evident so many years ago.

apple / observatory / steve jobs — 8 Comments
10
Oct 11

Steve: bringing out the best and worst in us

The outpouring of reactions to Steve’s death has been nothing less than astounding. If you were so disposed — and millions apparently were — you could have spent hours and hours reading the various takes on Steve’s life.

Some are reverential. Some go out of their way to be balanced. Unfortunately, a few live at the intersection of insensitive and clueless.

As someone who worked with Steve, I understand and respect those who point out the two sides of the man. He certainly wasn’t an angel. But one can debate forever whether an angel could ever have driven people to create the wonders they did.

What’s hard to accept are the opinions of those who so resent Steve that they can’t even accept the obvious — and will cheerfully insult those who were emotionally distraught over Steve’s death.

To me, people like this have about as much value as those who would picket the funeral of a soldier killed in service of his country.

Gawker reached a new low last week when it published an article by Hamilton Nolan entitled “Steve Jobs was not God.”

Nolan acknowledges Steve’s death as a devastating loss to friends and family, but “The rest of you? Calm down.” To those distraught over Steve’s death, he says, “this type of one-upmanship of public displays of grief is both unbecoming and undeserved.” More crudely, he says “Steve Jobs was great at what he did. There’s no need to further fellate the man’s memory.”

After displaying his heartlessness, Nolan goes on to display his lack of perception. “He made good computers… good phones… good music players… he sold them well… he got obscenely rich…. He did not meaningfully reduce poverty, or make life-saving discoveries, or end wars or heal the sick or befriend the friendless.”

Steve’s revolutions did all of the things Nolan denies, and more. Steve is the one who opened PC makers’ eyes to a better way. His devices are transforming medicine and education. His inventions — and the many that copied them — have helped people rise up against those who have long denied their freedom. They’ve enabled people to embark on careers that were never possible before.

I’ve seen the argument that if we give Steve that kind of credit, we should give the same credit to ExxonMobil. Hey, if it weren’t for their fuel, rescue vehicles could never reach disaster areas with help.

Not quite. The difference is that Steve saw the power of technology way back at the beginning. The lure of personal computers was that they allowed ordinary people to do amazing things. It’s true that no one, including Steve, could foretell exactly what people might accomplish or invent using computers. But he sure knew that this kind of technology had the power to change the world. Empowerment was his passion.

I’m not sure what Nolan’s problem is. Hatred, jealousy, you decide. Whatever it is, it’s made him certifiably blind. He concludes by pointing out that he’s never owned an Apple product, yet “here I am, talking on phones, typing on computers, and reading the Internet every day.” You know, I’ve never owned a Ford, but I still drive a car. Why all the fuss about Henry Ford?

There are a few lines in that old Think different commercial that sums the way the world responds to people like Steve:

You can quote them, disagree with them, glorify or vilify them. About the only thing you can’t do is ignore them. Because they change things. They push the human race forward.

Technology deniers like Nolan devote themselves to the vilifying. But even in his cluelessness, Nolan can’t ignore — because Steve Jobs changed his world as much as it did yours and mine.

apple / creative / observatory / steve jobs — 23 Comments
28
Aug 11

In appreciation of Steve: Think different, remixed

Last week, I noted that if one were to combine the words to Apple’s Crazy Ones ad with historical images of Steve Jobs, it would make perfect sense.

Well, I thought I’d take a crack at it myself.

Here’s my little tribute to Steve. Hope you enjoy.

apple news / observatory / steve jobs — 13 Comments
25
Aug 11

Here’s to the crazy one

I was searching for the words to describe what I was feeling yesterday when word spread that Steve Jobs was retiring as CEO.

I was very sad, of course — for Steve, his family, the Apple community and the world in general. But I was also heartened by the extraordinary praise being pushed out by the mainstream media.

Then I realized that the most appropriate words for this occasion were written many years ago, with Steve’s enthusiastic approval.

The Crazy Ones commercial that launched the Think different campaign has always been one of Steve’s favorite ad moments. When the spot was first created, he spoke of how deeply it moved him. He has shared it at a number of Apple events. He was emotionally invested in it because he believed it captured the true spirit of Apple, explaining why Apple does what it does.

Interestingly, few have noted that it also captured the essence of Steve himself. Though the ad featured a series of those who changed the world through their “different” thinking, you could just as easily place this script over images of Steve at various points in Apple history:

Here’s to the crazy ones.
    The misfits. The rebels. The troublemakers.
    The round pegs in the square holes.
    The ones who see things differently.
They’re not fond of rules.
    And they have no respect for the status quo.
You can quote them, disagree with them, glorify or vilify them.
    About the only thing you can’t do is ignore them.
Because they change things.
    They push the human race forward.
And while some may see them as the crazy ones,
    we see genius.
Because the people who are crazy enough
to think they can change the world…
are the ones who do.

Some believe that Steve wrote these words himself. That isn’t true, but he did contribute a few words — and they are arguably the words that best describe his contribution to this world:

They push the human race forward.

That’s exactly what Steve does. Sometimes we go kicking and screaming (“where’s the damn floppy disk!”), sometimes we’re just outright seduced (iPad), but “forward” is where we go.

Though Steve may one day leave Apple for good — remember, he’s still Chairman — his values never will. Innovation is now institutionalized at Apple. Tim Cook’s memo to employees today reaffirms this:

I want you to be confident that Apple is not going to change. I cherish and celebrate Apple’s unique principles and values. Steve built a company and culture that is unlike any other in the world and we are going to stay true to that—it is in our DNA. We are going to continue to make the best products in the world that delight our customers and make our employees incredibly proud of what they do.

So on “the day after,” we can be heartened by two things: Steve is still Steve and Apple is still Apple.

There’s still a lot of pushing to be done.

apple / observatory / OS X / steve jobs — 6 Comments
9
Aug 11

How firing Steve Jobs saved Apple

I think it’s safe to say that Apple’s success story has now grown to mythic proportions.

And it deserves every bit of its myth-hood: two guys in a garage start a computer company that grows to become the most valuable company on earth. (Well, it will be soon. Move over, ExxonMobil.)

Every good legend has its heroes and villains. Playing the role of villains in this tale would be John Sculley and the Apple board for being so dumb as to actually fire Steve in 1985, setting off the company’s great decline. Steve’s return 12 years later — and subsequent astronomical success of the company — proves what a boneheaded move that was, right?

Steve’s buddy Larry Ellison sure thinks so. Commenting on HP’s firing of its CEO last year, Larry said, “The HP board just made the worst personnel decision since the idiots on the Apple board fired Steve Jobs  many years ago. That decision nearly destroyed Apple and would have if Steve hadn’t come back and saved them.”

Even John Sculley, master conspirator, now says it was a mistake to drive Steve away.

Well, not so fast, fellas. Steve’s firing is actually the reason Apple rules the world today — though admittedly, the players could not have foreseen this at the time.

Steve was pushed out because, brilliant as he was, he wasn’t all that brilliant on the business side. He was costing the company a ton of money. There was a legitimate fear that if he didn’t leave, he’d literally run the company into the ground. It was heart-wrenching, but out he went.

In exile, Steve founded NeXT Computer, Inc. NeXT was an exciting new venture for him, but it was also humbling. He didn’t have zillions of dollars to burn, so he had to court investors like Ross Perot and Canon. Financially, NeXT was a constant struggle.

This was Steve’s remedial course in Business 101. Obviously he’d learned a ton by building Apple, but NeXT taught him new levels of responsibility. Now, in a world filled with computer companies, he was going to build a new one from scratch. He’d have to stretch budgets to keep innovating through the dark times. He’d have to keep employees happy and inspired. He’d have to create new partnerships. Steve’s business skills improved immensely as a result.

With NeXT, Steve would experience something he’d never really known before: failure. At least failure in the sense that his beautiful new computer didn’t exactly set the world on fire. The press paid attention, but they wrote about a struggling NeXT, not a smashing new success. At some point, Steve would be forced to give up on the hardware and concentrate on what really made NeXT special: its software.

And so, when Apple found itself floundering, desperately in need of a new direction for the Mac OS, they bought NeXT. This gave them the technology to build Mac OS X, and it also brought Steve Jobs home — a more mature, business-savvy, fire-tested Steve Jobs than had ever walked the halls of Apple before.

If Apple hadn’t sent Steve into exile in 1985, there would have been no NeXT. Mac OS X would have been very, very different. And Steve himself would have been very, very different.

You only have to listen to Steve to appreciate how this experience changed him. In his speech at Stanford’s commencement in 2008, he said:

“I didn’t see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me. The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything. It freed me to enter one of the most creative periods of my life.”

Things worked out pretty well for Steve personally too. It was while at NeXT that he met his wife and started a family.

And so, a hearty thank-you to John Sculley and the Apple board for chasing away the one man who could save the company. In the process, you set the wheels in motion to re-create the company — and re-create the man.

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