apple news


13
Jul 15

Apple doubters in a feeding frenzy

Wow. That was quite a spectacle. It was as if someone dropped raw meat into a piranha tank.

The raw meat was a report by a company called Slice Intelligence, claiming that Apple Watch sales were off a whopping 90% from launch week. The piranha were a few hundred news services and blogs who’d apparently been starved for weeks.

Sometimes I wonder if people understand how organizations like Slice work. They make money by selling their services to client companies, and they attract new business by sending out press releases that become “news.” The more shocking the story, the more PR they get — and, in theory, the more new clients they can reel in.

In this case, Slice got exactly what it hoped for. Its name was attached to one of the biggest stories of the week. But, in the absence of any numbers from Apple, just how believable is the story? Continue reading →


10
Apr 15

Apple & the customer’s shoes

Those who get what made Steve Jobs tick understand his devotion to the customer experience.

I don’t think it’s an exaggeration to say it was his highest priority — and it went far beyond the products.

Steve believed that everything a customer sees, feels or touches is an opportunity to connect them more deeply to the brand. Absolutely everything. When he reviewed a piece that would run in a magazine, for example, he cared as much about the quality of the paper as he did the message of the ad.

Even if it was something that didn’t register with a customer consciously, he knew it was having an effect.

In all my advertising life, I’d never seen the CEO of a major company focus on so many aspects of the customer experience — from ads to packaging to retail design to tech support.

His technique was pretty darn simple: he put himself in the customer’s shoes. Continue reading →


10
Mar 15

Waking from an Apple Watch hangover

We don’t like to make hot-headed remarks about Apple new-product events around these parts. Better to let things sink in for a while.

Okay, time’s up.

A few random comments about yesterday’s Apple Watch and MacBook event.

The broadcast
Glitch-free and a pleasure to watch. With the accompanying tweet-cast, Apple has become quite spiffy with these things. My only issue with it was…

The tweets
I couldn’t help but wince while reading some of the pre-event tweets. Steve Jobs hated any writing that sounded like marketing-speak, but such inhibitions seemed to have melted way here. It was a mix of trying to be cool (Getting psyched backstage listening to I Lived by @OneRepublic), trying to be clever (Please make sure your seat is in an upright position. It’s almost time for takeoff.) and sounding like an ad (People grab their seats before the keynote grabs their attention). Continue reading →


30
Dec 14

That was fast: Apple is doomed again

I woke up yesterday to a Fortune article by Philip Elmer-DeWitt with this opening thought: “Apple was doomed at the start of the year. Now it can do no wrong. What the hell happened?”

Funny how all that talk of doom dissipated overnight when Apple unveiled iPhone 6, iPhone 6 Plus, Apple Watch and Apple Pay. Now iPhone sales are through the roof. Samsung profits are plummeting. AAPL stock is in record territory. And Wall Street analysts continue to raise their target prices.

But Philip isn’t entirely correct. Refusing to accept defeat, a small band of rebels has fled to the hills, from where they still lob an occasional grenade in Apple’s direction.

For sheer entertainment value, let us marvel at two recent articles. Continue reading →


1
Dec 14

iPhone 6 ads: resoundingly “okay”

When Tim Cook introduced the new iPhones on September 19th, he also introduced a couple of Fallon/Timberlake iPhone commercials.

At the time, I was on the fence about them. Didn’t love ’em, didn’t hate ’em.

There have been some new ones since, including two just released. (One is above, the other is here.)

Even after watching the whole bunch over and over, I still find myself on the fence. And I think I know why.

This whole campaign is on the fence. It teeters on the edge between the good and the bad.

• It doesn’t plumb the depths like the Apple Genius campaign, but it’s a far cry from the glory of Mac vs. PC campaign.

• Certain bits are funny. Some parts make you wince.

• You have a favorite spot or two, but conveniently forget about the others.

• You say it’s good, but your inner critic says “I wish it were better.”

All things considered — talent, scripts, concept, production values — it’s a campaign that’s absolutely, perfectly … okay. Which, given Apple’s illustrious history of advertising, isn’t okay at all. Continue reading →


29
Sep 14

The joy of Apple-slamming

Now that the Bendgate uproar is subsiding (personally, I much prefer the name “Bendghazi”), I think it deserves a moment of calm reflection.

To me, the story isn’t that Apple created a sub-standard product. Because it didn’t.

The real story is that all these people were so quick to believe that Apple had screwed up in such a monumental way — and then joyfully helped blast this “news” into the public consciousness.

It all started with the notorious bending video.

Honestly, the first time I saw this, I thought it was pretty moronic. The guy’s hands are literally trembling from the force he exerts in his attempt to bend the thing.

I don’t doubt that one could bend an iPhone 6 Plus if he had a mind to. Continue reading →


17
Sep 14

Apple’s i prepares for retirement

At last week’s event, Tim Cook made it clear that Apple Pay and Apple Watch have an amazing future.

He made it equally clear that Apple’s little “i” has no future at all.

It’s difficult to draw any other conclusion, since iPay and iWatch would have fit so perfectly into Apple’s current naming scheme.

Hey, we all knew this day would come. The i had a long and fruitful life, but it’s time to start planning for the golden years.

The truth is, the idea of moving past the i had come up at various times inside Apple. In fact, I had a conversation with Steve Jobs on this very topic way back in 2006. Continue reading →


29
Aug 14

iPhone and iWatch: a dual debut?

In a re/code article on Wednesday, John Paczkowski stated with conviction that iWatch will make its debut on September 9th, along with the new iPhone(s).

Within a day, there were a hundred stories reporting that bit of news — either citing John as the source or simply presenting it as fact. Computerworld actually ran the headline Apple makes Sept. 9 event official, hints at more than iPhone 6. Uh … not really. All Apple did was send out an invitation.

Now I happen to have a lot of respect for John, and he may well be right. Still, one can’t help but marvel at how quickly unverified stories spread.

Whether it’s true or not, this isn’t the kind of decision Apple makes lightly. It’s fun to imagine the two sides of the debate — do we launch these products in two separate events or combine them into one?

Since I wasn’t invited to the meeting, I’ll have this debate with myself. Continue reading →


3
Jul 14

Analyzing Apple ads to death

Who’s the villain? Apple, its agency … or the company that’s scoring them?

 

Oh look. The latest ads from Apple — the ones created by Apple itself — haven’t scored as well as those created previously by its longtime agency.

I know it’s true, because I read it on the Internet.

These news stories are all based on a single report from Ace Metrix, which bills itself as “the new standard in television and video analytics.”

Please, say it ain’t so.

First, be aware that what appears to be a news story is actually a marketing pitch. It’s the same technique used by assorted computer security companies to drum up new business, which we’ve seen many times before.

They release a report with a sensational headline (New Virus Blows Up Mac Security Myth!), watch the news organizations eat it up, then happily field inquiries from clients impressed with their skills.

Ace Metrix sells marketing analytics software and competitive comparisons. Their findings generate stories, which at the same time generate PR for Ace. An excellent way to build “the new standard” in analytics.

But what exactly is the “Ace Score” of which they speak? If you have the stomach, read on. Continue reading →


18
Jun 14

Apple’s marketing rethink: not exactly a surprise

We all know that things are different in the post-Steve Apple.

However, there’s something about the current move to build an in-house marketing agency that’s really, really different.

Unlike previous changes, this one isn’t driven by Tim Cook.

It comes from a new place, deeper inside the company — from those who long played a part in Steve Jobs’ marketing machine.

The industry and the press seem to be surprised by this development. To many others, it’s a wonder it didn’t happen sooner.

A little background to start with…

THE BENEVOLENT DICTATOR

Though Steve encouraged debate, his dictator side made it clear that some things were not debatable. One of those things was the way Apple handled its marketing.

He set up two distinct areas of responsibility. Continue reading →