Ken Segall | Ken Segall

What happened to Jony’s voice?

11/5/18

Ben Franklin said that the only certainties in life are death and taxes. Until last week, I would have added “Jony Ive product videos” to that list.

Apple had a formula for these videos and it wasn’t about to budge—beauty shots and engineering animations, accompanied by Jony’s intelligently philosophical voice.

It’s gone on for so many years, I’ve actually lost count.

It’s not like the videos didn’t work. Apple sales certainly never suffered. It’s just felt odd that a company that puts creativity front and center would become so formulaic.

But all that changed last week when Apple unveiled two new videos—for MacBook Air and iPad Pro—and we didn’t hear a peep from Jony. I’m still recovering from the shock.

Thank the marketing gods for giving Apple a much-deserved kick in the butt. Continue reading…

Apple’s disturbing confession

10/29/18

My bubble has officially been burst.

Though I’ve had issues with iPhone naming for years, I’ve always assumed there was an underlying strategy, enigmatic as it might be.

Apparently I was giving Apple too much credit.

When Phil Schiller sat down with Engadget recently, he casually confessed that the S and the R have no real meaning. They’re just letters.

This news doesn’t exactly collapse the space-time continuum. However, it does rattle my personal belief system. Let me explain—Continue reading…

iPhone naming: 1 step forward, 4 steps back

09/26/18

Every September, I eagerly await the unveiling of the new iPhones. I also feel a sense of dread, wondering what Apple is going to call them.

That’s because, when it comes to iPhone naming, Apple seems to wage a war against common sense.

Last year’s models set new standards for complexity. We had an 8, 8 Plus, X and SE. That’s two numbers, one Roman numeral, one paring of letters, plus an odd numerical gap between 8 and 10. Or, in Apple lingo, between 8 and X.

It’s hard to imagine how a family of only four products could end up with such needlessly complicated names—especially coming from the company that wrote the book on simplicity.

So how do the iPhone names look in 2018?Continue reading…

Battle of the insurance jingles

08/10/18

Okay, Farmers. You’ve enjoyed your monopoly on silly insurance ad jingles long enough. This is war!

Liberty Mutual has now marched into the arena, armed with a jingle even more annoying than yours. Surrender now, or you will see no mercy.

What Liberty Mutual did is actually pretty rare in this business. After running an ad campaign for at least a couple of years, they decided to “enhance” it with a new jingle at the end—a veritable body blow to competitors taken from the Classic Book of Advertising, circa 1964.

I’m painfully aware of how hard it is to come up with smart strategies and creative executions. I also know how many meetings it takes to sell a creative idea to people who may not see what you see.

That said, I can’t explain how ideas that deserve a quick and merciful death survive a process that includes multiple checkpoints at both the agency and client. The best I can do is imagine how the final meeting went…Continue reading…

Ron Johnson was right about JCPenney

06/11/18

The latest painful chapter in the JCPenney saga has now been written.

CEO Marvin Ellison resigned a couple of weeks back—with the company’s stock price down to a mere $2.43. That’s a particularly brutal number, considering that in 2007 a share of JCP went for $85.

Technically, this plummet was co-authored by three CEOs serving four terms—Marvin Ellison, Ron Johnson and two stints by Myron Ullman.

By numbers alone, it’s hard to tell who was worse. The stock plunged 65% under Ullman (Act I), 54% under Johnson, 58% under Ullman (Act II) and 66% under Ellison.

So I was surprised that Ellison received the praise of many writers reporting his resignation. “He helped turn around J.C. Penney,” said The Street. In what universe that happened may never be known.

Not only do the writers let Ellison off the hook, they seem to rally under a common theme: it’s all Ron Johnson’s fault. After all, Ron was in and out in less than two years, and the stock was decimated during his reign.

However, this narrative ignores two major facts. First, JCP had already lost more than half its value before Johnson took the reins. Second, Ullman and Ellison succeeded only in driving JCP further into the ground.

The truth is, Johnson’s vision was correct and necessary. History has now proven that JCP was (and is) doomed without a radical plan for reinvention.

The company committed the classic sin of throwing out the baby with the bathwater.Continue reading…