Honestly, I never thought I’d hear today’s version of Apple say such a thing: “We missed the mark with this video and we’re sorry.”
Then again, the natives don’t usually show up at Apple’s door, pitchforks in hand. However forced the apology might have been, kudos to Apple for respecting customers enough to admit its error.
That said, given that Apple “missed the mark” by a few light years, it’s fair to ask: How the hell could this even happen in the first place?
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Two days before Super Bowl LVIII, The New York Times reminded us that it‘s been forty years since Apple made advertising history with the 1984 Super Bowl ad introducing Macintosh.
This year also marks a related milestone—it is the twenty-fifth anniversary of Apple’s last Super Bowl appearance, built around the menacing computer from 2001: A Space Odyssey. By no means was Apple’s HAL a 1984-sized triumph, but neither was it a Lemmings-sized disaster. It was a spot that Steve Jobs was very much proud of, and had no regrets spending millions to run on the Super Bowl.
With the Big Game’s thrills still hanging in the air, I thought this was a good time to re-publish the story I wrote seven years ago. It’s the story of Apple’s HAL, from start to finish, and a bit beyond. If you have the time—and trust me, you’ll need it—it’s a fun bit of Apple history. Enjoy!
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Welcome to the first book review I’ve ever written. Likely, it will also be my last. Not my thing, really.
Today I am moved to masquerade as a critic only because I finished my final reading of Drawn, by illustrator Craig Frazier, and I’m in awe. I say “final reading” because I probably have at least twenty readings under my belt by now. I was the editor.
I assure you, this does not make me a biased reviewer. I’m a believer in truth (see my tagline above), and I’d be very bad at faking enthusiasm.
I first met Craig when I approached him about creating the cover design for my book, Think Simple. I had already been smitten by his “visual wit” and delightfully odd way of looking at the world. There was always something “off” in his illustrations that demanded further inspection.
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You never knew exactly how Steve Jobs would react when you presented a new idea. The only thing you could count on was his brutal honesty.
But, even if he rejected the work, all was not lost. It was simply part of the process. Steve knew that creative work is often iterative, so we’d keep at it until we arrived at a place we all loved. It was a process that actually deepened our relationship over time.
That said, one meeting is seared into my brain because Steve made a particularly biting comment. Not seeing anything he liked in a range of work, he said, “Oh, so you put the B-team on this one.”
Ouch.
In those few words, he questioned how seriously we took the assignment, not to mention our ability to see the difference between “great” and “good enough.” Message received loud and clear. An error in judgment never repeated.
This memory came to the fore because that’s exactly how Apple’s Halloween Eve event made me feel—like the assignment had been relegated to the B-team.
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As a rookie copywriter struggling with headlines, my mentors warned me about two unforgivable sins.
One was trying too hard to be cool. The other was stooping to such overused tricks as puns and rhymes.
I rarely think about those days anymore, but every so often a headline grabs me by the throat and demands to be ridiculed. I, of course, am happy to oblige.
It happened right after the recent Apple event when I visited apple.com to learn more about the new iPhones.
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Yikes! Intel has launched a new anti-Mac campaign. The nerve of those people—they signed Apple’s “I’m a Mac” guy to attack his former employer. This is war!
Actually, it’s only the latest battle in the Mac vs. PC war that’s raged for 38 years. It’s a war being waged on three fronts—technology, marketing and culture.
And guess what. Through all these years, Apple has almost always been the aggressor. Only rarely has the PC side felt threatened enough to push back.
So, what do we make of Intel’s new campaign? Hold that thought, because it’s best judged in the context of history—and a juicy history it is.
I might overlook some important moments, but I’ll give it my best shot.
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Blue robotic eye, vertical, isolated